Anush Ramani and Scott Zimmerman were the individuals responsible for establishing Xola in 2011. The duo noticed a considerable gap in the tourism sector. Real-time technology has aided in revolutionizing hotel reservations, rental cars, and flights.
However, it did not incorporate the core foundations of tourism activities. During the period tourism innovation was emphasizing the customer, Scott and Anush’s insight set them apart. They were of the belief that all individual would function better when tour providers had cloud-based, efficient tools.
Xola has been working toward the vision of businesses using these tools to operate their businesses since then. The organization has taken the effort to understand the problems of their customers.
In this article, we will be taking a comprehensive look at this solution. We will be looking into the features, pros, cons and other core areas of the solution. Once you are through reading, you will be able to decide if this solution is what you need.
Without further ado, let us treat what Xola is all about.
What is Xola?
Xola is a marketing and booking software for tourist organizations. It offers them an elegant software suite with all the tools they need to book activities and tours. These tools also aid them in managing their businesses.
It focuses on enhancing revenue as well as productivity. It is a solution which is enterprise like and aims to offer tour operators the tools. These tools help them to manage all from one location on the go efficiently.
From making bookings online to payment online, it lets you manage everything digitally to minimize costs. With tools like coupons, scheduling, questionnaires among others, these sort of businesses can significantly enhance their services.
Asides from the fact that it aids in management, it also cares for all your marketing requirements. It will make sure that your customers keep heading back to you and that you get lots of new ones.
Xola Benefits Overview
The Xola solution offers users with a host of benefits. Some of these include:
Increase in productivity
The most substantial significance of this solution is that the productivity of your organization will increase tremendously. For instance, making an online booking for tours will not take up to a minute. Quicker bookings translate to increase sales and this, in turn, means more profits.
Also, because it is mobile ready, it has more potential of increasing purchases using their mobile gadgets.
It enhances the overall structure of your organization
Xola offers services of high quality that aim at strengthening the overall management and structure of your organization. For this, you have unlimited upgrades, data migration, and training. In case you need help, it’s just a call away any period of the day.
Accept various kinds of payment
Xola sure helps you accept any form of payment which offers you and your client’s convenience and flexibility. Modifying a booking is also a seamless process. Additionally, it has an all-rounder scheduling tool that aids you in optimizing times and managing tours.
With the help of the questionnaires tools, you will be able to ask custom questions. It will allow you to acquire the necessary information before the tour. It is very crucial as it lets you take a customer-centric approach which benefits your popularity and credibility.
With these, you will be able to get your customer email addresses and utilize it for marketing.
It helps in promoting your business
The software solution also has your support for improving your organization. You can develop coupon codes and customize their validity for days, season and even hours. The reports inform you about how successful your campaigns were.
The pricing model also has numerous options, and you get to select the program that best suits your requirements. And if you are can’t find something for your organization, you can custom design the software and attain its pricing.
Users have noted some drawbacks regarding this solution. They include:
- You cannot edit emails by customers
- The solution does not send notifications if there are problems
- It actually can be quite buggy sometimes and would not work correctly with the internet
- Guests are unable to cancel their booking
Xola Features Overview
- Online booking
- Resource management
- Payment processing
- Multiple user access
- Marketing Tools
- Booking management
- Coupon incentives
With the presence of this functionality, you will be able to accept phone reservations, reseller orders, and in-person bookings readily. The Xola online booking software lets you do this with ease.
Tour Management Software
Having this feature, you will be able to modify and create walk-up or call-in reservations in 3 clicks or lower. Users can do this with an easy to use tour operator software implemented in days as opposed to months.
Round the Clock Support
The solution offers you live professional support around the clock. It could be via chat, email or phones. There is also implementation, Account setup and on-site options for training available.
Online Software for Reservation
Offering your guests with an opportunity to book online is compulsory — the online booking software of Xola borders on checkout conversion science. It has the goal of enhancing diminishing phone reservations and website bookings.
The solution makes this possible by only attaining booking information during the process of checkout. It also follows it up with entirely post-checkout questionnaires to gather everything else.
Optimized Website Checkout
Enhance the booking potential of your website with a checkout developed on conversion science. Consumers will be able to book in lower than 30 seconds.
Individuals make almost half of the online reservations using a tablet or smartphone. Xola comes with a mobile-optimized checkout which aids in delivering amazing booking experience on all devices.
With this checkout plugin, you will be able to decide how to add booking functionalities to your website. You will also be able to utilize the Xola Booking Plugin to add a detailed activities age or beautiful storefront. You can also add Xola web checkout in seconds to your WordPress site in seconds without requiring coding.
The following are some of the marketing functionalities the solution provides:
Advanced Conversion Tracking:
Tie earnings to marketing campaigns and determine the Return on Investment with the conversion tracking tools of Xola. Xola offers integrations for Google Analytics E-commerce, Facebook Pixel, and custom conversion tracking capabilities. You will be able to track bookings from any platform.
Automatic Abandoned Cart Remarketing:
Over half of the visitors on your website who start booking will leave without finishing their purchase. Xola enhances the possibility that those visitors will head back and book with you. It does this by remarketing automatically to website visitors that have forgone their carts.
Automatic Emails for Customer Review:
Over 90 percent of individuals read reviews of customers before buying anything. You can transform satisfied guests into promoters and head above the top review websites. Some of these include Yelp and TripAdvisor.
Tour Management Solution
The following are some of this solution this feature offers.
Intuitive software for Booking
The intuitive interface Xola offers, means you spend less time training your staff and managing bookings. Additionally, with the aid of the automated customer communication Xola offers, you won’t need to send another booking confirmation.
Online Software for Scheduling
The presence of this attribute will enable you set up as much pricing variations and custom schedules you require. You also the option to edit them to the content of your heart. You will also be able to set expectations for your usual program with ease.
For instance, you could blackout dates you know you will not be operating or cancel some of the experiences you offer.
Management Solution for Tour Staff
Give your guides updates in all stages by designating them to outings and emailing trip rosters automatically.
Let guides select how they remain up-to-date with their designated schedule or calendar sync with the online calendar they prefer.
Multi-User Access to Accounts
With eight various kinds of user accounts, there is an access level for all roles. These includes:
The cloud-based booking solution allows numerous users log in at once and carry out modifications in real time. It notifies you about the users that modified a booking so you won’t have to guess.
Appreciate your guests with keepsake tickets that aid in keeping the line moving quickly. Below are a few of the functionalities this solution provides:
Develop Custom Tickets
Develop lasting memories with appealing tickets you print on-site. Tickets Xola offers are completely customizable, so you will be able to match them quickly to your brand identity, special events and more.
Streamline Check-ins of Guests
Keep the line moving using Xola’s elaborate check-in features which include:
- Lobby Display Monitors
- Check-in Kiosks
- Self-serve Bookings
Xola tracks every one of your offerings transactions. It is so you will be able to analyze performance over time across booking channels and experiences. You will also be able to breakdown refunds, income, transactions and a host of others.
Develop Custom Reports
With the custom report builder, Xola offers, the sky is the limit. Customize reports easily to match your specific needs and business. Dice and slice the data categorizing by:
- Booking Source
- Order Value
- Marketing Campaign
- Customer Demographics
AD Conversation Tracking
Connect the dots between revenue and marketing spend with the conversion tracking capabilities of Xola. It offers integration with the top advertising platforms which include Google and Facebook Ads to custom conversion tracking.
Xola App Store
Connect Xola to the top business solutions available and enjoy the top of both worlds. Easily share customer information and booking with the tools you require daily. These could include advertising platforms, mailer, accounting software, marketing automation software, and web analytics tools.
How Much Does Xola Cost?
Xola provides you with a free demo with full features. You will also get to select from five enterprise plans. Check out the details below and choose the top plan for your organization.
Professional: Costs $99 every month. Users are privy to the following features.
- 2000 booking per year
- Back office management
- Online bookings
- Mobile application
Premium: Costs $199 every month. Users are privy to the following features
- 5000 booking per year
- Sales tracking
- Dozens of accounts permission
- User changes
Plus: Costs $399 every month. Users are privy to the following features
- 8000 bookings yearly
- Lead Generation
- Automated remarketing
- Channel management
Enterprise: Costs $899 every month. Users are privy to the following features
- 15000 booking per year
- Growth features
- API Access
- Integrated hardware
- Various Prices
- Over 15,000 bookings yearly
This solution supports a range of devices to ensure users remain connected always. They include:
- Windows Mobile
The solution offers various models of pricing including:
- Monthly payment
- Annual Subscription
It is ideal for various kinds of customers which include:
- Small Business
- Medium Business
- Large Enterprises
- Cloud Hosted
Depending on what users prefer, support is available in either:
To Wrap Up
Xola is a booking solution which is cloud-based. It allows tour and activity companies to manage bookings form a host of sources which include phone or websites. The solution offers a mobile interface which users can access from desktops, laptops, and tablets.
Xola provides cloud storage of all information which makes sure that numerous users can log in. It could be from any location, and they will be able to make modifications in real time.
Xola offers in-person and phone bookings by offering integrations like:
- Printer hardware
- Cash drawers
- Swipe and pay
- Point of sale tools
The system also provides credit card processing, which lets tour operators to accept online payments from their clients. Users will be able to manage schedules and calendars for all outings. Activity managers will also be able to put in blackout days in their calendar for holiday closings.
Xola provides other features which include:
- Resource sharing
- Roster Management
- Custom Questionnaires
- Business Intelligent
- Guide Management
These are only a few of the core features it offers. The solution will undoubtedly make an excellent choice for any user.