What is Wrike?
Wrike is an online project management solution which is used by teams for collaboration, and the assignment and organisation of tasks. It is designed for organisations of all sizes and across a range of industries, including creative and advertising, finance and technology. Amongst the capabilities provided by the system are Gantt charts, scheduling, calendars, real-time updates and fully customisable dashboards.
The vendor offers special solutions for different operations, such as marketing, business operations, professional services teams, and product management. It is particularly suited for distributed, virtual and remote teams.
Amongst Wrike’s current client roster are leading brand names such as Airbnb, TGI Fridays, Google, Mars, Jaguar and Land Rover.
Amongst the benefits that Wrike offer subscribers are:
Helps Accelerate Project Delivery
The solution helps organisations execute projects faster and more efficiently. Tasks can be prioritises, and all discussions, files, emails and internal conversations linked to a project plan. With integrated time tracking, managers are able to gain a real-time view of project status at any time, even through their mobile devices, without the need for inefficient progress meetings.
Time Tracking System
Through its built-in time tracking system, Wrike helps users track the time spent on tasks and products, and determine employee productivity. All time entries can be started, stopped, paused, or edited, and comments attached. Time reports enable them to invoice clients, pay contractors and vendors, and create staff payrolls.
Third Party Integrations
Wrike offers an extensive range of integrations through its open API with third party platforms and business systems – these include CRM, project and document management solutions, accounting and invoicing, and customer support and ticketing systems as well as range of other applications.
Not only does Wrike offer native mobile apps for Android and iOS devices, but the program itself can be accessed from any web-enabled device with no impairment of system utility or functionality. Furthermore, users can access and work on tasks in offline mode when there is no internet access, with automatic syncing of any changes made with the app once online connection is re-established.
Wrike categorises the features of its program in terms of the various processes involved in project management. The features which are available to users may be dependent on which Pricing Plan they are under.
In terms of project creation, the program offers the ability to break-down top-level goals into smaller, more manageable tasks and sub-tasks. Files can be added to any task, priorities assigned, and due dates set; files can be assigned to multiple folders and projects (minimising rework). Any combination of folder structures can be created.
Dynamic Request Forms enable users to accelerate deliver and scale-up the size of projects, enabling necessary information to be collected in advance, and assigned automatically to the right teams. Meanwhile, through live editing file management, users are able to work collaboratively and see, in real-time, changes made to documents by team members, Documents can be edited and uploaded without the need to save attachments.
Amongst the planning tools offered are:
Gantt Charts: A visual depiction of timelines that enable a user, at a glance, to view a project schedule and to create and set task dependencies (for example, task B can only begin when task A has been completed), in real-time. These can be adjusted easily as projects evolve, helping keep teams on track.
Resource Management: Via a Workload View, resources can be balanced and performance tracked. Managers can view workloads both at the team and individual level, and determine who has time available, is working at full capacity, and who may be overloaded, Work and tasks can then be recalibrated, if necessary.
Time Tracking: Through the program’s time tracking tool, users and able to monitor, both at the project and team member level how time is being spent, facilitating accurate planning and budgeting.
Templates: For those engaged in routine activities such as creating a monthly newsletter, or planning a recurrent meeting, Wrike offers a series of customisable templates that can be used again and again, and modified as necessary, saving time that could be better spent on more productive activities.
Tags and Folders: In Wrike tags and folders help users view and share project data in a logical way. They enable data to be viewed and sorted by projects, tasks, or in any other way. Folders can be named according to how users want to sort data. They can also be used as a means of sharing tasks with other internal teams, and with clients as well.
The program offers a range of tools designed to increase productivity and faster delivery across distributed teams.
Communication: Through the @MENTION communication tool, a user can send a message to a colleague which will instantly appear in their workspace. They can use the same facility to communicate with people outside their organisation as well, such as clients or contractors.
Calendars: Through calendars, users can plan, view and share their work with scheduling capabilities which keeps information up-to-date and relevant, and links to underlying project activity. Calendars can be colour-coded and layered for added functionality.
Email and Calendar Synchronisation: Through Wrike, users are able to send emails to the program where they are transformed into tasks. They can also synchronise tasks and milestones with virtually any third-party calendar program, including Outlook, Google, and iCalendar.
Live Activity Stream: This is a real-time feed that provides updates on all project activity and instant status reports. It helps radically reduce the time that would otherwise be spent in update meetings and email exchanges.
Proofing and Approvals: Principally intended for subscribers to the Marketers Plan, this facility enables users to highlight sections of images, videos and documents, and add comments to them. They receive time approvals, whilst also maintaining a system of record.
Mobile: Users are able to update tasks and provide feedback, even when they are travelling or out of the office, through Wrike’s native mobile apps for Android and iOS devices.
Project and Team Reporting
The program offers a range of reporting options, which enable insights to gain instant project insights. They can easily edit one of the standard reports provided; alternatively, they can build their own through an easy-to-use report Wizard, Real-time and interactive reports can be shared across a team or organisation, and notifications scheduled for regular report updates, or project reviews.
Wrike offers a number of options for users to adapt the solution to their own particular needs.
Status and Workflows: Through custom workflows, they are able to streamlines processes and activities so that they are in alignment with the current working practices and culture of a team. Workflows are easy to implement and help provide deeper insights into work at every stage of a project.
Custom Fields With custom fields, users can add their own data fields to any task or project, so that what matters to their particular business can be tracked and highlighted. This is particularly useful when it comes budgeting, task prioritisation, and understanding the current status of any issue. Data from custom fields can then be used to create user dashboards which reflect the most critical business information.
User Groups: Through permissions and the granting of the right level of access controls, custom user groups can be created, and files and project documents shared on a selective basis. This ensures that the right people in an organisation are getting the right information that they need, in the right format, to be effective.
Customised dashboards: The solution enables all users to create customised dashboards which they can use to gain deeper insights and views of their projects, with easy to understand and visually appealing graphs, real-time updates, and task status reports. These can then be shared with relevant people to help keep them up to date with major project activity.
Wrike offers five pricing tiers, the first of which is free for up to 5 users. This Free plan offers basic functionality such as task management, file sharing, a Board and Spreadsheet view, a real-time activity stream, mobile apps, and cloud-storage integrations, as well as 2GB of storage space.
Professional (US $ 9.80 per month): This is aimed at groups of 5, 10, or 15 users. This tier offers all the functionality of the free plan plus task and sub-task management, Gantt charts, shareable dashboards, and advanced integrations with MS Project, Excel and RSS Feeds. There is also up to 5GB of storage space and 15 GB of video uploads allowed a month. In addition, the program can be shared with collaborators, such a contractors, clients and colleagues from other departments (restrictions may apply).
Business (US $24.80 per month): Designed for teams of between 5 and 200 users (larger organisations may want to contact the vendor because volume discounts are available). Additional capabilities offered include custom fields and workflows, shared real-time reporting with scheduled notifications, graphical analytics, calendars and time tracking. Moreover, there are expanded storage limits, integration with Salesforce, and branding options.
Enterprise: This is for unlimited users, and is available on a quotation-only basis. The main distinguishing feature of this package is the advanced security and controls that it offers, including SSO (Single Sign-On), two-factor authentication, and password and network access controls and permissions. There is also up to 100 GB of storage available.
Marketers (US $34.80 per user per month): As the name suggests, this plan, which is available for between 5 and 200 users, is specially tailored for marketing and creative teams (again volume discounts are available for larger companies). The package includes everything that is offered by the Business Plan, plus video proofing, a tailored workspace, and Adobe Creative Cloud Extension.
(The proofing and approval of digital images and documents can be purchased by those on the Professional, Business, and Enterprise plans as an add-on, at an additional cost of US $9.80 per user per month).
(It should be noted that although prices are quoted per month, billing is on an annual basis).
The vendor also offers a free trial which interested parties can sign-up for without providing any credit card details.
Wrike is a cloud-hosted web-based platform that supports Windows, Mac and Linux operating systems. The solution offers native mobile apps for Android and iOS devices, which offers full system functionality remotely, In addition, mobile apps work in offline mode, making it possible to access and work on tasks without the internet; once connection is re-established all change made are automatically synced across the app.
The program has an open API which offers multiple integrations with third party programs and applications; these include CRM (Customer Relationship Management) programs like Salesforce and HubSpot, Software and IT issue solutions like JIRA and Github, Content Management applications like Marketo and WordPress, and Customer Support and Ticketing systems like Zendesk and SurveyMonkey. It also integrates with leading email clients like Gmail and Outlook, as well as with LinkedIn.
In terms of security, all data is backed-up virtually every second through real-time database replication. All data is stored and hosted on Wrike’s own servers, with industry leading certifications, and robust controls in place to protect against unlawful physical and logical access. Furthermore, all information loaded into the system is encrypted with a 256-bit cryptographically secure and random generated key for all accounts – even for those users on a Freemium account.
Direct support is principally through an online ticketing system; the company can be contacted by phone through one of their 18 regional offices worldwide, but this is mainly for sales-based enquiries.
In terms of self-service resources, there is a Knowledge Base with a comprehensive range of reports, case studies, infographics, e-books, and webinars. There is also a blog, but postings are on an irregular basis. Furthermore, through the Help Portal, users can communicate with other Wrike subscribers through their moderated Community, find answers to problems, share ideas, and provide product tips.
The vendor can also be contacted through the major social media networks – Facebook, Twitter, LinkedIn, YouTube, and Pinterest.
Apart from English, supported languages include French, Spanish, German, Italian, Portuguese, Russian, Ukrainian, and Japanese.
The vendor appears regularly at customer events, trade shows and conferences.