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Full TenantCloud Real Estate Management Software Review – All You Need to Know About TenantCloud

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TenantCloud
TenantCloud

What is TenantCloud?

TenantCloud is a free property management software with absolutely no catch. You can actually use the software in perpetuity without finding a message in your email in the future about suddenly owing the company some money or your privileges are cut off.

In that regard, this is a perfect platform for landlords with small operations because they can optimize their investments by migrating to TenantCloud without incurring additional costs. Some people may be put off by its simple design but don’t let the simplicity fool you, it will definitely surprise you by how powerful the platform.

The software is very easy to set up and you can immediately use in literally minutes after deployment. One of the common complaints of this software is the customer support team, which apparently is not as prompt as one would like, but it’s easy to overlook when you have all these features for zero of the price.

TenantCloud Benefits

Screen your tenants to avoid future troubles

The extensive tenant screening tool will allow you to run background checks on the applicants. The powerful tool will scour the Internet for any damaging reports involving the prospective residents. You can view criminal history, eviction notices, credit scores, US sex offender list, Homeland Services, immigration, previous and current employment, judgments and liens, bankruptcies, and SSN details. In this way, you are guaranteed that the tenant who will move in is an upstanding and responsible citizen of the country. The only drawback is you do have to pay extra for this service as this is not included in any of the subscription plans. Also, the more information you need the more expensive the request is going to be.  For the most part, the results will come back in minutes. However, in cases where the request will involve another county, it can take as long as five business days.

You can have your own marketing website

Signing up for the TenantCloud will get you your own marketing website. This is where you list your vacant units, rental rates, and promote your properties. You can also share your company culture so future tenants will understand what they are getting themselves into. In the real estate industry, it’s all about location so this is a good platform for you to convince your target audience why renting a unit in your building is a good investment. In order to cut a lot of in the interview process, you can create customized form applications for people to fill out if they are interested in what you are offering. Those who will be shortlisted will then be notified about the good news. There are several templates to choose from and you can customize the website to fit your own identity.

Facilitate multiple leases easily

Your tenants want to share the rent cost? The platform is designed to make that arrangement easier. For instance, they can choose a combined lease where the residents will pool in their contributions for the whole rent, along with the other expenses, and they will receive the financial report for their own records. With a separate lease, each of the residents will be responsible for their share of their rent and other expenses. The multiple lease option could be classified as roommates where everyone pitches in for the total rent given to the owner. The dependent is when the main tenant pays for the whole rent and the others will just pay the tenant.

TenantCloud

Resolve maintenance requests quickly

Your tenants can use this platform for the maintenance request. They can even attach a photo or a video clip on their tickets so you can get a better idea of the problem. This will ensure that you don’t have to go for a site visit every time you receive a complaint about a housing damage. The tenants don’t also have to pick up the phone when they see something that needs to be fixed or repaired. With the evidence in hand, the landlord can then coordinate with the contractor and set a schedule for repair. You can list the names of your contractors on the TenantCloud so you can just click on the contact for availability. No scrolling down on your mobile phone and calling the repairmen one at a time to see who is available.

Find new tenants more easily

It’s now easier to track down potential clients and then close the deal using this software. They can do their applications online and you can reject or accept applications by reading their information. You don’t have to do anything extra in setting up the rental application because it’s built into the app. It will automatically be activated after sign-up. The TenantCloud also integrates with Zillow and Trulia and other property listing sites so you can track more leads. Instead of waiting around for an application to arrive, you can be more proactive by inviting your target customers to apply by sending them an email with a link that leads to an instruction for easy application.

PROS

  • The basic package is a very effective tool even if it’s free for essentially forever
  • The user interface and dashboard are very easy to navigate
  • Although training is available, you will likely not need it
  • Lease templates mean you can customize them yourself, hiring a lawyer to draft the agreement won’t be necessary
  • The platform is specially designed for small landlords
  • You can collect payments online
  • It’s already calibrated for mobile use
  • Make a user account and connect it with the landlord account
  • This is by no means a finished product as the developer continues to release updates and introduce new features
  • Available in the Cloud, which means you can access your information anytime

CONS

  • The paid subscription can be quite pricey
  • The features are really basic
  • Only available in English
  • Accounting system is still manual
  • Customer support is slow to respond
  • The receipt payment needs updating

Ultimately, this is a free software so for that alone the platform is invaluable. However, credit should go to the developer for still making sure that the free version is fully functional that the landlord is not forced to upgrade to the paid plan.

TenantCloud

TenantCloud Features

Tenant portal – The tenant portal is a self-help gateway where they can access their accounts, read up on some announcements, contact the owner, or make requests. This will help unburden the property manager from being bothered by the residents for every little thing. Meanwhile, there’s also an owner’s portal where you can access inspection reports, file tax reports, contact suppliers and contractors, and view your financial status.

Online leases – This app will help you streamline the move-in process. In fact, you can create a lease agreement on the spot if you’ve already agreed on the price. The app has multiple lease templates that you can download and customize so the document is very unique to the type of transaction being demanded. Meanwhile, for expiring agreements, you can also renew the lease contract on the spot. It’s really an effective tool though not entirely unique to TenantCloud.

Rental and expense tracking – For landlords with 100 or more units being leased, keeping track of all the rent can be time-consuming. It’s not impossible for manual operations to do this, mind you, but why make life hard for you when there’s a software that will automate most the administrative tasks? The system will alert you of delinquent tenants or an upcoming due date for a particular renter. You can also track all the cash inflows and outflows in your business. You know where you are bleeding money and hopefully find solutions to stop the bleeding. The platform also collaborates with Rentrage so you can make an accurate rental price for your properties based on the comparisons in the neighborhood or properties similar to yours.

TenantCloud

Insurance tracking – The developer partnered with Assurant so you can remind your tenants to secure property insurance coverage. The insurance will cover damage that the tenant is responsible for such as fire, flood, or human error. The liability insurance will reach as much as $100,000 while the personal property insurance reaches as much as $30,000. They should be reminded that in case of fire or floods, even during break-ins, only the landlord’s interest is protected by insurance.

Maintenance and repairs – You can easily track maintenance and repairs costs, as well as the frequency of requests. The software organizes the maintenance into plumbing (sprinklers, sewage, pipes, faucets, sink, and toilet), electrical (which includes heating and AC, generator, telephone and cable), appliances, household (which includes doors and windows, flooring, pest control, etc.), external (which includes fences, landscaping, swimming pool, walkways, curb, and porch).

Reports – Every aspect of your business and every action you take are recorded. This will help you with the documentation process and also identify the gaps in your workflows, which might have prevented you from maximizing your profits. Among the printable reports that you can generate from this platform are:

  • Property report (monthly)
  • Expenses report
  • Property market
  • Tenant account statement
  • Rent roll
  • Tax report
  • Maintenance and general expenses
  • Deposit
  • Property depreciation
  • Contacts
  • Online payments
  • Amortization
  • General income

TenantCloud

Pricing

There are three basic packages under the TenantCloud. These are the Basic, Standard, and Advanced.

BASIC

This plan is totally free and you get to choose the license in perpetuity without any hidden costs. Among the features are:

  • 75 units
  • 512 MB file storage
  • 1 admin account
  • 10 notice templates
  • Easy UI
  • Online payment and leases
  • Accounting
  • Automatic late fees
  • Lease agreement templates
  • Roommates
  • Maintenance requests
  • Keys and specs
  • Data import and export
  • Insurance tracking
  • Email notification
  • Feed alerts
  • Fully configurable dashboard
  • Marketing website
  • TC messenger
  • File manager
  • Reports
  • Calendar
  • Owner portal

STANDARD

  • 150 units
  • 1 GB file storage
  • 3 admin accounts
  • Unlimited notice templates
  • Tenant matching
  • Online payment and leases
  • Accounting
  • Automatic late fees
  • Lease agreement templates
  • Roommates
  • Maintenance requests
  • Keys and specs
  • Data import and export
  • Insurance tracking
  • Email notification
  • Feed alerts
  • Fully configurable dashboard
  • Marketing website
  • TC messenger
  • File manager
  • Reports
  • Calendar
  • Owner portal
  • Google Calendar sync
  • TCP payments
  • Easy UI
  • Electronic signature

ADVANCED

  • 500 units
  • 7 GB file storage
  • 5 admin accounts
  • Unlimited notice templates
  • Tenant matching
  • To do list
  • Easy UI
  • Google Calendar sync
  • TCP payments
  • Priority support
  • Online payment and leases
  • Accounting
  • Automatic late fees
  • Lease agreement templates
  • Roommates
  • Maintenance requests
  • Keys and specs
  • Data import and export
  • Insurance tracking
  • Email notification
  • Feed alerts
  • Fully configurable dashboard
  • Marketing website
  • TC messenger
  • File manager
  • Reports
  • Calendar
  • Owner portal
  • Electronic signature
  • Message boards
  • Due date reminders

There are other services you can add to your package for an additional fee.

  • Tenant screening – The feature will cost $18.95
  • Rental report – This service will cost $19.99
  • Insurance – This service will cost $16
  • Legal services – This service will cost $24.95 for each transaction

TenantCloud

Technical Details

Supported Devices

  • Windows
  • Mac
  • Linux
  • Android
  • iPhone/iPad
  • Web-based

Supported Language

  • English

Pricing Model

  • Free
  • Monthly payment

Deployment

  • Cloud hosted

This solution is geared toward helping small companies and medium-sized businesses manage their properties.

TenantCloud

Support Details

The vendor has both email and phone support offered to users of this software. There’s also training available for your staff to orient themselves on how to optimize the applications to boost productivity and revenues. Tickets are also available for property owners to use on their tenants for faster resolution of complaints and requests.