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Full ShopKeep Hotel Management Software Review – All You Need to Know About ShopKeep


So, you have a POS system. Awesome! But, how amazing would it be to have this POS system and other functionalities on an iPad? Well, thanks to software like ShopKeep, you now have an answer to that question.

The ShopKeep software got founded in 2008 with the idea of putting your cash register on an iPad. Also, the platform aims at giving you a robust and simple solution for beating complex whistles and bells.

Now, you can accept all forms of payment and also get impressive features like real-time sales reporting, employee management, and inventory tracking. Interesting, right?

Since the introduction of ShopKeep, the software has shown many improvements. A testimony to this is ShopKeep being ranked as a Top Rated POS System on Trustpilot in 2018.

So, how about we have a look at the ShopKeep software and see how it works, its features, flaws, and of course, benefits?

What is ShopKeep?

The ShopKeep software is an iPad-based POS solution built for quick-serve businesses, franchises, bars, restaurants, and retail multi-featured.

The solution also has multiple features that give you access to tools for managing payments, staff, inventory, marketing, booking, and registrations. On top of that, the system has a touchscreen interface that allows you to remove and add orders from your wish list. Plus, you can also scan barcodes to add items to the shopping cart.

ShopKeep also offers you built-in register for keeping tracks of payments and checks. Also, you can transfer, merge or split payments and manage multiple payment registers between your numerous accounts.

As a retailer, you can also use the software to customize alerts for items and maintain large inventories. This way, you can make sure you never run low in essential stocks.

Additionally, the ShopKeep software offers you tools for tracking the working hours of your employees and also calculating their monthly and weekly payroll.

The software allows you to clock in and out your employees for different shifts. Plus, you can also keep track of their specific working hours.

On top of that, ShopKeep also lets you develop and add promo codes and gift cards. And, the system also integrates with numerous tools for marketing and lets you generate reports and study business analytics to discover market trends.

Pros of Using ShopKeep

This next question that might come to your head is “Why ShopKeep?”

Well, the software with some benefits that make business owners see it as intriguing.

So, what are the pros of this iPad-based POS solution?

Attractive Touchscreen Interface

ShopKeep has a welcoming touchscreen interface that makes its one of the leading POS tools on the market.

This amazing interface makes the software easy to use. As a result, you and your staff can process transactions fast and ensure that the queue is short and keeps moving.

Easy Inventory Management

Another thing that you stand to benefit from ShopKeep is access to its easy-to-use management tool.

With this powerful tool, you can easily generate customized layouts, quickly make modifications, or insert product details. Plus, you can access inventory reports to identify trends.

Fast Card Processing

ShopKeep takes away the hassle that comes with processing credit.


Well, the system has its in-app card processor. As a result, you don’t have to apply, setup, or find a personal card processor.

Interestingly, the software also has an option to integrate third-party card processors which works fine if you already have an external merchant’s account.

Capture Customer Information

This iPad-based POS solution also comes with the ability to capture customer details and information. Plus, the system can also populate the data and use it for email marketing processes.

With this capability, you can get a better understanding of your customer behavior which helps you sustain an excellent customer relationship.

This tool also has a time clock feature that’s built-in to help you keep track of the day-to-day activities of individual staff. Hence, you can monitor all your employees and have a rigorous measurement of their performances right on the system.

Robust Analytics

ShopKeep also comes with a robust analytic tool that gives you data analysis of sales in real-time, giving you the chance to make better business decisions.

Plus, with the system’s offline mode, you can still keep your business moving even when you have unexpected internet glitches.

Cons of Using ShopKeep

Saying the ShopKeep software is perfect would be a complete lie. There’s no perfect software there. Even ShopKeep comes with its flaws.

So, let’s explore the cons of using ShopKeep.

Limitations in Reporting

The ShopKeep can somewhat be lacking in reports. Tracking your inventory can also have glitches. Plus, the quantity of an item can change automatically when you close your store and not recorded any sales.

Cumbersome Backend Inventory Creation

Without a scanner, it can be cumbersome to create inventory from the backend.

Also, it can be tricky entering different dollar amounts because you have to place the cursor over the field before entering an amount.

It Can Be A Bit Disorganized

The ShopKeep software gives you numerous ways of entering retail products, which is fantastic by the way. However, with these numerous input options, it can be challenging to get things organized.

System Glitches

While using ShopKeep, you might sometimes experience glitches in the system. To rectify such issues, you have to contact the platform’s customer support.

This issue tends to be frustrating and time-wasting.

Features of ShopKeep

The features offered by ShopKeep are what makes the system a comprehensive iPad-based POS solution.

With the software, you get access to payment processing, inventory management, reporting & analytics, customer marketing, and so much more.

That said, how about we look deeply at the unique features of this platform?

Payment Processing

ShopKeep has a credit card reader that can streamline your payment processing. You can also pair the ShopKeep Payments tool with its credit card reader for further scale your business and payment processes.

With this feature, you can easily take payments in the form of cash, credit, Apple Pay, and even EMV chip cards. Receiving payments can become less of a daunting experience.

On top of that, ShopKeep Payments also ensures you get what you pay for. The system offers customized rates as well as competitive and clear pricing for your business.

Also, you don’t need to worry about long-term contracts. You can get month-to-month contracts with zero cancellation fees.

The exciting thing is that, if you prefer an external card processor, the ShopKeep can integrate with it seamlessly.

So, you can choose ShopKeep Payments or decide to go for another processor, either way; ShopKeep can still work for you.

Inventory Management

The ShopKeep Inventory Management tool can help put hours back in your week and easily manage your inventory, no matter the size.

With this tool, you can import and manage bulk inventories with numerous SKUs using CSV. You can also identify your best-selling departments and items in a glance.

The Inventory Management tool also allows you to make sure you never run out of stock and miss a sale. The system will enable you to set up order triggers to alert you when stocks are running low. This way, you can always be alert.

Additionally, you can make smarter spendings by keeping track of your costs and profit margins for each item in your inventory. Plus, you can also add items to your inventory or scam them from anywhere using a Bluetooth scanner.

You can also use this tool to run a tight ship by organizing your items by the supplier, category, and department. On top of that, you can also access granular information of your inventory by tracking each ingredient of your stocks using a raw goods tool.

ShopKeep also lets you set up unique modifiers for items that have numerous arrangements. And, you can keep track of your inventory in real-time using the ShopKeep Pocket app.

Staff Management

With ShopKeep’s Staff Management feature, you can get rid of guesstimations.

This feature allows you to keep track of your staff working hours. Hence, you can save money and time.

Also, your staff can easily clock in and out of shifts using the ShopKeep app. Plus, you can also assign an access level to individual staff. This way, you don’t have to worry about security.

At a glance, you also get a view of the hours worked by your employees at the end of every week.

ShopKeep also gives you in-depth reports on shifts to let you know who’s selling what. As a result, you can easily identify your best performers.

On top of that, you can take note of the busiest hours of your business week so that you can assign staffs accordingly.

Customer Marketing

The ShopKeep makes it easy to gather customers’ details and start a line of communication. Hence, your business stays at the forefront of your customers’ minds.

You can also grow your email list by offering email receipts to your guests when they check out. Plus, you can customize these email receipts by including trackable links to your online profiles, as well as your logo.

With this functionality, you can keep in touch with your customers and also make them come back using gift cards and other incentives. And, you can advertise future events and special promotions.

Additionally, you can keep track of your top customers by the number of purchases and visits over a specified period.

ShopKeep also allows you to send attractive email campaigns and track their receptiveness using MailChimp and BackOffice.

Reporting And Analysis

ShopKeep gives you a chance to have an in-depth knowledge of everything about your business. Hence, you can make better, educated business decisions.

The system also gives you an understanding of your business with data on top-performing staff and best-selling items. Plus, you can also make intelligent connections when you see all sales information in a single platform.

Additionally, even while on the go, you can track your key data using the ShopKEep Pocket App for Apple devices.

This tool also allows you to manage in bulk and see all your transactions and sales by the hour.

Pricing Model of ShopKeep

The ShopKeep platform has pricing plans that can be tailored to meet your business needs and requirements. Hence, to get detailed information on the prices, you’ll need to contact the company and create a quote for free.

However, you can also request a demo and walk through the system to see if it fits into what your business is looking for.

The pricing plans of the platform give you access to benefits like:

  • Free ShopKeep 24/7 support
  • Unlimited inventory items
  • Smart Staff management tools
  • Unlimited users
  • In-depth inventory management
  • Genius real-time analytics
  • Intuitive and fast register, and so on

Technical Details

To easily access and utilize the ShopKeep platform effectively, there are some technical details you should consider.

Highlighted below are these details.

Supported Devices

With ShopKeep being cloud-hosted and web-based, you can access the platform on devices like:

  • Mac
  • Windows
  • Android and;
  • iPhone/iPad

Pricing Model

The ShopKeep feature-rich pricing model works with quotations. As a result, you need to contact the vendor for more information on the pricing based on your needs and requirements.

Customer Base

ShopKeep’s customer base extends to cover both small and mid-sized businesses.

Support Details

The ShopKeep solution has an extensive knowledge base containing amazing and helpful contents about the software. Whether it’s setting up credit processing, service status, general FAQs, and so, the platform has articles that can help you with it.

All you have to do to access this knowledge base is to head over to their support page and search for the topic where you need help.

If that’s not enough, you can also contact a member of the ShopKeep support team by filling out the necessary information. You’ll get the support you need and have your issues resolved in no time.

Final Thought

The ShopKeep POS solution is a comprehensive iPad-based is a multi-featured tool built for retail businesses, franchises, restaurants, and son.

The system is also cloud-based and comes with lots of capabilities for managing marketing, inventory, staff, marketing, registrations, and bookings. Plus, you get to do all these tasks easily and cost-effectively.

Additionally, ShopKeep comes with an intuitive and user-friendly interface that makes it easy to deploy the system in minutes.

One exciting thing about the software is its touchscreen interface that gives you capabilities that scale beyond sale processing.

Though ShopKeep’s pricing model works with quotes, you can request a demo to familiarize yourself with the system and its features.