Founded in 1994, InnQuest has expanded its customer base to about 6,000 hotels and resorts in over 50 countries around the world. With market across Europe, the Middle East, and Africa (EMEA) regions, this company is fast becoming a global leader in the commercial software solution.
What challenges does the solution address, you wonder? RoomMaster is designed to ease hotel management and increase efficiency. Let us explain.
The adoption of a hotel-specific system has increased as the industry grows. As a result, it has advanced by two percent in the last two years, moving from 51 to 53 percent. Conversely, the use of manual methods such as spreadsheets has decreased just as much.
In other words, property managers now appreciate the comfort of using a hotel management software. Be that as it may, there is a problem with consumer satisfaction.
You see, 62 percent of hotel management software users have issues with their present software and are always trying to replace it. For reasons such as being old, hard to use, and lacking some features, property managers are in a continual quest to find the perfect hotel management software.
Enter RoomMaster, a hospitality solution that offers excellent value as well as a wide array of services. From the central reservation to property management solution, this software may be the perfect answer.
However, is it good enough to end the quest of the 62 percent?
You’re about to find out. Here is everything you need to know about RoomMaster Hotel Management Software. Let’s jump right in.
What is RoomMaster Hotel Management Software?
RoomMaster is a property management solution that is suitable for various kinds of hotels. These include independent hotels, chains, resort hotels, and boutique properties. With a variety of configurable reports, accounting exports, and booking engine, this software helps streamline workflow for property owners.
Other features of this software include hotel property management module, channel management, EMV credit card payment processing, Point of Sale, etc. In addition to this, property owners will have access to functions such as;
- Customer Relationship Management
- Automation Tools and Integrations
- Front Desk Management
- Revenue and Yield Management
- Housekeeping and Maintenance Management
A survey shows that the most preferred deployment method for hotel software is web-based. About 96 percent of the participants prefer cloud deployment because of its flexibility, low cost as well as security. However, there is the 4 percent that still wants on-premise installation.
To cater to the needs of these minority, not only does RoomMaster offer cloud-based deployment, but on-premise as well.
How It Works
RoomMaster is an all-in-one hotel management solution that’s ideal for hotels of all sizes. With intuitive features such as guest profiles, reservation management, and desk management, this solution is used to handle the everyday tasks needed to run a hotel.
Ultimately, it streamlines workflow for property owners and enhances the guest experience at the same time.
With RoomMaster’s front desk feature, property owners can efficiently manage their guests. Aside from managing reservations, you can also check guests in and out, manage housekeeping, access guest’s database, etc., all on one screen.
Furthermore, guests can also enjoy a personalized experience using the guest profile feature. How does this work, you wonder?
RoomMaster allows you automatically assign guest profiles to new guests. And this profile holds information to create a personalized experience based on the guest’s preference. Example of such data includes contact details, detailed stay history, bookings, etc.
RoomMaster provides an occupancy forecast and availability indicator to manage bookings. Also, there are other applications as well as integrations that synchronizes booking data across various platforms. That means property owners can access are not confined to one device or a place to obtain necessary information.
Besides, this hospitality solution connects directly with third-party booking sites such as booking.com and Expedia. As such, guests don’t have to pay third-party fees.
Finally, there are guest engagement features such as
- Pre-arrival emails
- Post-departure emails
- Custom HTML confirmation
Furthermore, there is a room ready notification to inform the guests when their room is available to check-in.
Now that you have a basic idea of how this hotel management solution works, let’s explore some of the advantages, shall we?
RoomMaster Hotel Management Software; The Pros
The hotel management solution offers some benefits to users, and we have outlined some of them below;
RoomMaster’s data-driven features are designed to keep up with the pace of your business. For example, aside from enhancing a guest’s experience, the guest profile feature can also increase the property owner’s profit margin.
For example, property managers can check price rates and room availability based on room type and room number.
RoomMaster is an all-in-one package to manage hotel of all sizes. Not only is this solution affordable, but you’ll have all the features you need to increase your profit margin and streamline workflow at a competitive rate.
Users can manage reservations from any source, including direct online bookings. Also, you can check guests in and out, control housekeeping as well as access guest profile one screen.
Intuitive Software Features
The designers of this hospitality solution are former hoteliers with first-hand knowledge of property owner’s everyday needs. As a result, the software offers automated features to reduce workflow as well as increase efficiency.
With the understanding that every property is different, RoomMaster has over 100 integrations to enable the software to meet specific business needs.
Perhaps the most exciting feature of this hotel management software is the flexibility. Whether you own a small bed and breakfast or run a resort with a thousand-rooms, RoomMaster scales to meet your property’s unique need as well as budget.
You’ll also be able to manage multiple revenue streams using the software’s bookkeeping and chart tools. You’ll also be able to handle payments, taxes, and accounts.
Due to RoomMaster’s affordable maintenance plan, property owners and managers can enjoy excellent technical support.
An essential feature of the software is ease of use. As such, you should be able to focus on service rather than software. Not only can users configure and install RoomMaster within a few hours, but property owners and employees can also learn how to use the software in a few days or less.
RoomMaster Hotel Management Software; The Cons
Here are some limitations of RoomMaster Hotel Management solution.
Auto Log Out Can Be Frustrating
According to a reviewer, the software automatically logs you out after 15 minutes of inactivity. This makes it difficult to get things done on-the-go.
Some Features Are Missing
RoomMaster is missing some features that are present in competing for software. Examples of such functions include;
- Activity Dashboard
- Calendar Management
- Customizable Templates
- Employee Management
- Vacation Rental
Features of RoomMaster Hotel Management Software
RoomMaster comes with loads of functionalities that make it an ideal hospitality solution for small, medium, and large businesses. Some of these include;
Channel Management and Online Bookings
RoomMaster interfaces seamlessly with the Channel Management systems. This leads to an impressive integration with the significant GDS companies. As a result, users can enjoy a two-way interface with channel managers/GDS companies. Examples include Availpro, Siteminder, Synxis, etc.
Also, this feature enables property owners to upload availability and rates as well as download bookings easily into the RoomMaster system. Another unique function of this feature is, the booking engine links directly to the hotel website. Hence, guests can book from the site.
Dynamic Rate and Yield Management
RoomMaster has an automated Yield Management and Booking analysis module which is designed to increase profitable revenue stream for property managers. With exceptional support to help make the right decisions, this module enables you to set the optimum rates and rate increment as booking increases.
In other words, you can eliminate the complex pricing assessments, and introduce a system that is based on forecasts and recommendations. Furthermore, the changes automatically reflect on the hotel’s web booking engine.
Mobile and Remote Access
Thanks to mobile devices such as smartphone and tablets, users will have remote access to their property from any part of the world. Aside from the current revenue snapshot, property managers will have access to reservation information such as;
- Room Status
- Arrivals and Departures
- Current In-house Guest List
Also, the maintenance and housekeeping staff also enjoy real-real-the access to essential information that is necessary to work effectively. Examples include status updates, lost and found items, as well as room, holds.
Commission Free Online Bookings
RoomMaster’s. Online booking solution comes with a couple of perks. Aside from offering guests and travel agents real-time round-the-clock access to the hotel, property managers also have control of room available rooms.
However, the most exciting benefit of the online booking engine is the commission-free reservations. In other words, property owners can get a better return on investment since there is zero ongoing cost.
Besides, it provides a platform to automatically handle billing and charging deposits to your client’s credit cards.
Point of Sale
With RoomMAster’s deep integration with the Point of Sale feature, property owners, including managers can comfortably handle all restaurant and bar operations. Not only does it offer essential functions such as bill to room and bill to account, but users can also perform advanced features such as inventory management.
The Point of Sale works well with Windows tablets and employees as well as managers can access it with a swipe of an ID badge. It also comes with a reporting functionality to ease decision making.
Spa and Activity Management
If your hot has a spa or organizes activities such as meetings, and tours, you are in luck. RoomMaster has a Spa and Activity management feature that is designed to help improve customer service.
From access to a complete guest history to viewing their preferences, this management feature is designed to ensure your client’s needs are fully met. Furthermore, it comes with an EPOS integration.
Other features of RoomMaster Hotel Management software include;
- Gift card integration
- POS, Telephone, Door Locking System Interface
- ID and Passport Scanning
- On-Site Training
- 24/7 Support
InnQuest offers a subscription-based printing model that starts from $195.00 per month. Also, the software company offers free trials without the need to provide credit card details.
First, the standard and enterprise edition of RoomMaster doesn’t need a dedicated server to work. However, if you intend to use InnQuest’s internet reservation system, you may need one. That said, here is are the technical details for this hospitality solution.
In addition to Mac, Android, and iOS, Property managers can use RoomMaster Hotel Management solution on the following Windows operating systems;
- 10 Pro
- 8.1 Pro
- 8 Pro
- 7 Professional
- Vista Business
- XP Professional
This hospitality solution is available in the English Language only.
Customer Type and Market
Although the software’s primary market is the United States and Canada, it is also available in Europe, Middle East, Asia, and Africa. Also, RoomMaster is ideal for small and medium businesses as well as large enterprises.
Based on revenue, 60 percent of the companies using this hospitality solution are small, 19 percent are large, and 8 percent are medium-sized.
RoomMaster offers both cloud-based deployment and on-premise.
Hotel software support is available from 7:00 am till 11:00 pm on every day of the week. However, for properties that require extended maintenance support, the company provides 24-hour software support. Hardware maintenance is also available.
RoomMaster is a powerful Hotel Management Software that’s designed for all sizes of properties. Aside from offering the usual online bookings and reservations, this solution provides a robust sales and marketing feature as well as accurate management reporting. In addition to these, users have access to 24-hour support.
Does it offer all the features that are present in competing for software? No, it doesn’t. RoomMaster still lacks employee management features among others. However, it offers other exciting functionalities that make it worth your while. Examples include the Point of Sale, Online Booking Engine, Housekeeping, and Maintenance, etc.
Also, RoomMaster’s seamless integration with other devices and software makes the solution easy to use from anywhere and on any mobile device. RoomMaster may not be a perfect hospitality solution, but it could be enough to end the quest of the 62 percent.