What is Responcierge?
Responcierge is a cloud-based business management solution that aims to provide businesses and organizations with the means to enhance the engagement of their users on their online platform. It is a comprehensive platform that helps users to improve digital engagement, using all the tools website developer need all in one platform.
Essentially, Responcierge is an all-in-one customer experience management solution that helps businesses and organizations that interface with clients on the web enhance their digital and online engagement. It comes with several tools that help drive success in several aspects of the business process and flow, facilitating sales and conversion, customer relationships, support, and more.
Responcierge is a unique offering in the business intelligence market, as it caters specifically to website builders and those who offer their products and services online. It features multiple great capabilities including live chat with video-enabled messaging to help users better engage with your support teams. A knowledge library is made available to users to help them better address customer needs, driving up well-informed conversions.
It also has powerful scheduling and calendar event management, so users can schedule meetings, request a demo, or view an organization’s upcoming events and specials, giving them more information on which to build their decisions to become patrons. It offers a personalized contact form so that users from around the world can stay engaged and have the means to forward their questions and concerns even when the business is closed and its owners are away.
Email capture features allow Responcierge to acquire contact information from interested leads so that the company can take initiative and contact them first, and provide them with the information they need to choose. It also features a Link Launcher to redirect your potential customers’ attention to other digital engagement platforms that your company may use. Client Testimonials, powered by Responcierge, also help potential clients stay better engaged while browsing your content by finding out what other people think of your products and services, so they get a clearer picture of whether it would be a good fit for them.
Responcierge can be used on any website. No matter what line of work or what industry, a website always aims to engage users. That’s why Responcierge can be used in any and every website about any organization in any industry. It is used in Education, to help schools provide students with the information and support they need while browsing their website.
Businesses involved in real estate can use Responcierge to make their websites completely engaging for potential buyers, allowing them to schedule test drives, view models and prices, and ask questions directly on a single platform. Foodservice operators, software developers, law firms, home service providers – all of these industries can make use Responcierge help them provide a one-of-a-kind online experience to their customers, driving up customer engagement and promoting retention.
The best part about Responcierge is that the fully-featured customer experience management software is available for free forever. For no charges and no hidden fees, users can experience all Responcierge core features, or pay a very low $25 monthly to avail of the Premium plan with more users and a branding-free platform.
Responcierge helps businesses and organizations accomplish a deeper and higher level of customer engagement. With powerful tools built on a flexible platform, it provides users with plenty of benefits, including:
Welcome viewers with customized messages
First impressions are important in this day and age, with more and more customers having less and less time to find and evaluate products and services that will cater to their needs. With Responcierge, users can help potential clients and customers with their decisions as soon as they enter the organization’s digital domain. With customized welcome messages, clients and customers will be better engaged and more likely to enjoy an enhanced customer experience that is both inviting and interactive.
Make your engagement tools work for you
Responcierge comes with eight of the most powerful and intuitive customer engagement tools on the platform. Built specifically for digital engagement on websites and online platforms, users can provide their customers and clients with unique engagements and experiences. Live chat with Responcierge is made more personal and customer-oriented with support for video messaging. The personalized contact form provides users with a means to quickly and easily leave a message that supports teams can respond to as soon they can.
Event scheduling and calendar management functions that are built-in on the Responcierge platform helps businesses set meetings, appointments, demonstrations and more with prospective clients. A vast knowledge library is available as well to help users provide the best support and information while using client testimonials powered by the platform to provide prospects with recommendations from other satisfied customers.
Phone call request and email capture empower potential clients and customers to set up phone calls and email correspondence with Responcierge users – putting the initiative with the business so that they can reach out, instead of waiting for customers to contact them. The link launcher allows users to redirect customer attention and engagement towards other engagement tools that the company may be using so that the platform integrates seamlessly with the systems that organizations rely on. With a complete set of tools that allow for a comprehensive customer engagement, business and organizations can maximize the customer experience and drive their business’ success.
Engage customers completely with real-time live chat support with video
One of the most unique offerings of the Responcierge platform is video support with the in-application live chat module. While Responcierge is not the first ever to provide video messaging support, it is one of the very few who provide such service at such a low price point. Live Chat with Video support is made available for premium users only, but for $25 per month, Responcierge delivers great value on this immersive and engaging feature.
Access your platform on-the-go
The Responcierge Platform is fully optimized for use on current generation mobile devices. With support for the Android operating system as well as iOS for Apple devices, users can access their customer engagement platform anywhere they go. The mobile platform is fully-featured and fully-functional, so users can have just as much control and management powers over their customer experience and customer engagement solution even while being away from their standard workstations and desktop computers.
Integrate with the applications you’re already using
Responcierge can seamlessly connect and integrate over 1000+ applications and programs. By integrating with the popular integrations platform Zapier, it allows users to connect the systems they’re already using – the systems that their business operations rely on – with Responcierge, hassle-free. With Responcierge, businesses don’t have to sacrifice other functions and features in pursuit of providing top-of-the-line customer experiences. From connecting with pricing and discount platforms to integrating with third-party calendars, Responcierge plays well with just about any app that business-people use for their platforms.
Choose the right tools at the right time
Unlike other platforms where all the engagement tools and features designed to improve customer experience instead overwhelm the customer with too many options all at once, Responcierge takes pride in its timing. It hides the features customers don’t need and shows only the features they’re looking for. If a Live Chat support provider is ready and available, then it reduces clutter and gives clients some breathing room by hiding the contact form. This way, instead of resorting to email systems that may take hours if not days to get a detailed response, users can live chat with support-ready teams in real-time. Responcierge takes pride in a clean interface and streamlined customer experience where it delivers what is needed when it is needed and saves customers and clients the hassle and difficulty of navigating through a cluttered platform.
Responcierge comes built with eight different customer engagement tools, all designed to walk customers through the entire engagement process. These features include:
Live Chat with Video
Personal and tailored customer support adds to the positive customer experience, improves engagement, and results in better retention.
Customizable Contact Form
Use a contact form with custom fields so companies can better capture user information.
Event Scheduling and Calendar Management
Schedule meetings and appointments online and hassle-free with Responcierge.
Extensive Knowledge Base Access
Provide up-to-date information and support with access to the Responcierge Knowledge Library.
Phone Call Request
Empower users to empower you by giving you the means to take the initiative and contact them.
Invite customers to receive company information and news while capturing their email for better follow-ups.
Give your customers a birds-eye view of the success enjoyed by the brands who trust you.
Give users free and easy access to the other engagement tools in your repertoire.
Responcierge features a very attractive pricing system, with a free forever pricing model that gives users all of the core functionality of the platform for no charge. There is also a Premium edition for a small monthly fee that delivers great additional value with a few bonus features and more user accommodations.
Free – $0 Forever
Responcierge is available to all users for no charge. By following a simple, step-by-step registration process with no credit card or billing information needed, users can access the core Responcierge platform with unlimited access to its set of eight (8) powerful built-in engagement tools, a custom company engagement page, proactive messaging and live chat, and integrations with over a thousand of the most popular applications and services. The Free Edition can accommodate up to 2 users.
Premium – $25 Monthly
For a small monthly fee, users can avail of Responcierge Premium to gain access to some highly-requested features that add to the power and flexibility of the platform. In addition to the core functions of Responcierge, the Premium Edition allows users to send video messages over the live chat interface, remove the Responcierge branding (Connected by Responcierge), and accommodate eight (8) more users for a total of 10 users.
Responcierge is built for every web platform and is optimized for use on the most popular mobile devices. It works on top of any website that’s built with any stack for a seamless layer of customer experience management on top of any online content. The list below outlines the systems and devices that Responcierge is compatible with, as well as the languages it supports, the pricing mode it follows, the types of customers it caters to, and the options available to users when it comes to deployment.
- Windows 7, 8, and 10
- Mac OS
- Android OS
- iOS for iPhone and iPad
- Google Chrome (Latest)
- Mozilla Firefox (Latest)
- Apple Safari (Latest)
- Microsoft Edge (Latest)
- Free Forever
- Monthly Subscription
- SMBs (Small to Medium Businesses)
- Customer Experience (CX) Managers
- Hosted (Cloud)
Responcierge provides its customer and clients with top-of-the-line customer support that’s powered in part to its very own system. Responcierge users can directly contact sales support through the Responcierge website, where they can also schedule a meeting, or live chat with support experts with video messages, and more.
The Responcierge Corporate Headquarters is based in Orlando, Florida. Its offices are open from 8AM to 8PM Eastern Standard Time (EST) six days a week, from Monday to Saturday. Users may call customer support directly by telephone at (407) 545-3544.
Live Chat Support with Video can be availed of by customers directly from the Responcierge website. Support experts are only available for live chat between 9 AM and 5 PM every day.
Users who want to avail of training and learning resources may do so by registering here for the Responcierge weekly webinar where they discuss current trends and solutions to achieving maximum and impactful customer engagement.
Responcierge also provides its users with access to very robust support ticket management system where users can issue and request for support to resolve more nuanced problems that call for more complex troubleshooting and solutions.