When you run a little establishment or numerous ones, it comes with a host of responsibilities. Majority of the time, you are managing the front desk as well as the administrative duties of the establishment. Doing everything at the same time can be almost impossible as you can’t be everywhere simultaneously.
This is where the new application, Little Hotelier can help out. SiteMinder is a platform for hotels which is cloud-based. It powers the Little Hotelier solution which offers you a complete business solution for little hotels, motels, and guesthouses.
The company provides local support and aids you with the software implementation with offices in several nations.
- Cape Town
For individuals who desire, they provide a free trial. Also, because this system is cloud-based, it does not require you to worry about any hardware investment or upgrades. Little Hotelier takes charge of your administrative roles allowing you to channel more effort to your guests and business.
In this review, we shall be dissecting the features present in this solution. We will be covering the features, pricing, and benefits it offers your business. When this review is over, you’ll be able to decide if this is what your business requires.
First, let us take a deep look at what Little Hotelier is all about.
What is Little Hotelier?
Little Hotelier is a solution that lets users upgrade how they run the operations of their reservations and front desks. It is ideal for guest houses, small hotels or bed, and breakfast setups.
The system is an elegant cloud-based accommodation and reservation management tool. It aids numerous organizations in taking charge of their resources, expenditure and time. As a result, this enables businesses to maximize their resources and increase their profit completely.
With Little Hotelier, users don’t have to spend a majority of their energy on time-consuming and tedious administrative chores. Users can let the solution handle it while they channel their efforts to serving their guests and growing their businesses.
The software comes alongside numerous features that would undoubtedly benefit any business. It comes with a robust and intuitive Channel manager as well as a booking engine for your website which is commission free. It also comes alongside a user-friendly Front Desk System which deals with all your workflows while you grow your business.
Now that we have learned what the system is about Let us take a look at some of the benefits it can offer your organization.
Pros of Little Hotelier
Increase in Revenue
Developers of a majority of the hotel management software make them for large resorts and large hotels. What if you operate a simple bed and breakfast or a little hotel? How can you realize your business’s potential if the software you require is not available?
The great news is that Little Hotelier comes with all you will require to aid in smoothly running your operations. It allows you to do this with ease while you reach out to potential guests and push your revenues higher.
Access to usually expensive features
With this solution, your small business will be privy to the functionalities generally reserved for the major players. Some of these could include connections and integrations with the top online booking agencies.
Wherever your business is situated, Little Hotelier aids you in closing the gap between your setup and potential guests. The software has the tools you will require to market your establishment and reach out to a broader, untapped market.
Automation of processes
The instant a guest has made a reservation, the system takes over. You don’t need to look over your schedule and rosters manually so you can divert the employees available to the task. Little Hotelier helps out by automatically processing the allocation of rooms for your employee once the guest confirms the reservation.
The mistake of assigning someone who is on leave being common is almost a thing of the past. Many workers tend to switch shifts to cover each other’s task which is quite easy to miss. The solution minimizes the tendency of missing this to the minimum.
Little Hotelier equally automates the process of checking guests in and out. The solution immediately tallies up additional purchases and payments for services once an invoice request comes in. In essence, you don’t need to calculate figures any longer manually.
Instantly Spot Opportunities
Perhaps the leading feature of this solution is its capacity to locate chances for upselling immediately. The system aids you in identifying these odds and deliver effective and intelligent materials and communication to your guests. It would push them to perform the action you desire which means additional revenue for your establishment.
Like every service, there are areas some users may not find appealing. Below are a few of the significant drawbacks.
- The system automated guest letter for this solution has some restrictions in comparison to other similar systems
- The solution is a bit pricey considering it targets smaller establishments. Not all little establishments will find this solution affordable
- The system targets smaller organizations. It does an excellent job for smaller ventures but would not be an attractive option for larger organizations.
- The solution can sometimes get sluggish
- Support staff take a lot of time to reply to support tickets
- There are no booking calendar widgets codes for private WordPress websites
Little Hotelier Features Overview
- Front Office Management
- Front Desk System
- Guest Experience Management
- Marketing Management
- Single Property
- Channel Manager
- Point of Sale (POS)
- Website Builder
- Online Booking
- Reservations Management
- Direct Booking Technology
- Vacation Rental
The following are some of the benefits you get when using this solution. They include:
Little Hotelier allows you to access it from any location. What this means is, you don’t have to stay at your front desk. Little Hotelier is, and it means you can log in from any location with an internet connection.
Regardless of if you are using your smartphone and iPad, or your laptop at home, it gives you unlimited access. You can run and control your property correctly.
Make updates via all your booking sites
With the aid of a pooled inventory model, the software can spread the rooms available in your space. It does this across a host of sites as well as your website.
The figures reduce automatically when a guest makes a booking from any website. It eradicates all the manual work from the online sales of rooms while increasing your revenue.
Ability to make plans ahead
The solution allows you to plan your day ahead from any location. With this solution, you can:
- State the room availability, check-in, and check-out of your property.
- You can receive alerts from guests as regards their check-in time
- You can view daily check-ins and check-outs
- Print out registration forms and invoices
Booking from any location
This feature ensures you never miss a booking. Guests would be able to make reservations directly on your website or Facebook page of your establishment. What’s more, this is possible anytime and anywhere without extra charges.
The solution lets you add appealing descriptions, images, and colors to create a great online booking experience. You can add promotions as well as hot deals to increase revenue.
You can equally include extras like hampers, spa packages, and wine. Guests can add it to their stay when booking which in turn increases revenue.
This feature lets you make your establishment local on every market with its multi-language ad multi-currency options. Connect to the top reservation sites in the globe and draw in guests worldwide.
It supports more than 70 languages and local currencies to draw in international guests. You can allow guests to make bookings using their currency and language.
It offers the following features for your international guests.
- Numerous language translations
- Numerous time zones
- Full integration with your reservation calendar
- More than 80 different currencies
- Full 2-way reservation delivery
- Real-time live rates and availability updates
Access to Online channels
Regardless of if you are connecting via Expedia, Booking.com, TripConnect, and LateRooms. Little Hotelier will aid you in managing your reservations in real-time. Once you update your availability and rates from one centralized platform, Little Hotelier will do the rest.
Free Email Templates
The solution provides you with completely customizable email templates for pre-arrival and post-departure. You can remain in contact with your guests and boost their experience from start to the end.
Also, you can send them a message welcoming them before they arrive and recommended areas to visit during their stay. An approach you can employ is to drop them a customized note when they are leaving, thanking them.
The significant part is these automated emails do not even need up to a minute to set up. Also, you can send emails to guests asking for reviews and offer a promo code for their next visit. It can help you enhance repeat clients as well as referrals via word of mouth.
It also creates brand loyalty in the long run.
It features a secure one-click booking page and booking engine which are both PCI compliant. They will both secure your guest payment details against unauthorized third parties and hackers. It also ensures you get your payment as quickly as possible.
You can also add your cancelation and payment policies to your booking engine page. It provides you with coverage while ensuring your guests stay informed.
Users have access to friendly and local training and support staff available to assist them each step of the way. You can speak to a team via phone in more than six languages and access a host of tutorials online. This reduces your need for phone support.
The great news is that users can access all of this without having to pay extra charges.
Other forms of support users are privy to include;
- Local support, using a timezone and language that suits you
- New feature release training at no extra cost
Little Hotelier Price
Little Hotelier offers pricing Packages depending on the number of rooms in bed and breakfast, small hotels, etc. it also gives you a trial of 30 days to test its features alongside an assisted setup.
Users can pay the subscription on a monthly or annual basis where you get discounts of as high as 5%.
The monthly costs of subscription based on the number of rooms in your establishments include:
- 1-5 rooms – Users pay $94 each month if they make payment annually or $99 if they make payment monthly.
- 6 – 10 rooms – Users pay $113 each month if they make payment annually or $119 if they make payment monthly
- 11 – 20 rooms – Users pay $142 each month if they make payment annually or $149 if they make payment monthly
- 21 – 30 – Users pay $208 each month if they make payment annually or $219 if they make payment monthly
- 31 rooms and above – You are provided a quote based on a request
If you pay for the premium plans, you will get the following inclusions:
- Website builder add-on
- Connection to Airbnb, Booking.com, Expedia, and over 300 online travel agencies
- Distribution and channel management
- Easy-to-use front desk and reservation calendar
- Valuable insights and data
- Phone and email support
- A secure online booking engine
- Educational videos and knowledge base
Any great system provides support for lots of devices to ensure users can access it from any location. Little Hotelier does just that and supports numerous devices which include:
- Monthly payment
- Annual Payment
It is a great solution for a:
- Small Business
- Medium Business
- Cloud Hosted
Little Hotelier offers users support via various options depending on which they prefer. They include:
Little establishments thrive by offering the personalized services guests desire. How do you create the time to provide this unique treatment that ensures your guests keep returning?
Using the solution Little Hotelier, can offer you the technology to develop a seamless and convenient booking experience. It does not matter where your guests come from, regardless of if it is via phone, internet or walk-ins.
For providers of small accommodation, reaching out to your customers is crucial. Little Hotelier lets you do this and makes it a great addition to your business.
There are numerous benefits this solution provide which make it a great choice. On the downside, this solution caters appropriately to small establishments. If you are operating a large establishment, then you may have to look for other options on the market.