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Full JitBit HelpDesk Customer Service Software Review – All You Need to Know About JitBit HelpDesk

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JitBit HelpDesk
JitBit HelpDesk

What is JitBit HelpDesk?

JitBit HelpDesk is a popular and robust help desk solution that is ranked as one of the best customer service software solutions in the world. It features in-depth ticketing to help businesses and organizations resolve issues faster and deliver top-quality support to their valued customers. Unlike the sometimes dated and overly-complex helpdesk platforms often seen on the market today, JitBit HelpDesk is a much more modern solution. It is built for the modern businessman and intended to help provide the best service to the modern consumer.

JitBit HelpDesk is tailored for use by startups and businesses of all sizes. It features a comprehensive ticketing solution that allows users to provide support to their customer base through all stages and throughout the customer lifecycle. It is, true and true, a helpdesk solution for startups, by startups, and of startups. Whether you’re dealing with one customer or a hundred thousand, JitBit delivers a platform that is powerful, modern, convenient, and scalable.

JitBit HelpDesk provides customer service support solutions for thousands of customers in over 20 countries around the world. Its users rely on the JitBit Helpdesk platform to provide them with the means to deliver high-quality support, driving up not just sales and profits but overall customer satisfaction. Customer service is the foundation of customer relationships that are built on trust, and with JitBit Helpdesk, support teams are empowered to build the name of the brand or organization around a culture of dependability, of fast and reliable support, and of deep customer focus.

JitBit HelpDesk

Organizations that use JitBit Helpdesk are among the biggest and most successful in their respective industries: Adobe uses JitBit Helpdesk to provide customer support for their world-famous software design suites. Hewlett-Packard uses it to deliver after-sales and technical support who purchase their innovative and powerful computer systems. Philips, General Electric, Dell Computers, Oracle Systems, Siemens, ESPN – all global leaders in various industries, all with quality, dependability, and value attached to their respective brand names, and all of the users of JitBit Helpdesk.

With hosted and on-premise options for the discerning businessman, JitBit Helpdesk provides businesses and organizations with an affordable but powerful customer service software solution that organizations can implement and integrate with their systems in record time. The software is also fully mobile and optimized for use and access on any device. Businesses and organizations can use it to work seamlessly between devices, from desktop to laptop to smartphone to tablet, so they have the power to provide customer support anywhere they go.

It also features a plethora of tools that help support teams deliver better value, work more efficiently, and come up with the best possible results. These features include automated tasks, a shared inbox for teams, predefined response to help make correspondence move faster and more accurately. The JitBit Helpdesk platform also comes with an extensive knowledge base to provide accurate information to customers, and a forum for customers to be open with their opinions and suggestions to help businesses and organizations grow to the mutual benefit of them and their customers.

JitBit HelpDeskJitBit Helpdesk is comprehensive and powerful enough alone – but luckily for businesses and organizations who rely on other systems for their information and intelligence capabilities, it can be extended and integrated with over 500 application and platforms. It connects seamlessly to Slack, JIRA, GitHub, Dropbox, Google Drive, Asana, Harvest, Visual Studio, and many more. It features multiple built-in application programming interfaces (APIs) and webhooks to extend the platform even further. Users may also connect to Zapier to access hundreds more connectors and integrations for a helpdesk platform that seems to do everything.

JitBit is unlike most of the business intelligence and management solutions available on the market today. Generic solutions often feature clunky interfaces and difficult-to-grasp complexities for both customers and support teams, but JitBit difference, as they proudly claim, is “agility and personal approach.” Users on the platform are provided with unprecedented flexibility in the support they provide, empowering them to tailor responses and resolutions with the personal and more effective approach.

Popularized by its self-proclaimed slogan, ‘help desk software that does not suck’, JitBit Helpdesk aims to be a refreshing take on the most popular help desk platforms. It strays from industry norm and generic use cases. Instead, it uses industry-specific solutions backed by intelligent and effective business practices, making it a help desk that, true to its word, does not suck.

JitBit HelpDesk offers a wide variety of pricing options on a subscription-based pricing system, with several plans and packages ideal for a wide range of uses and users in mind. It offers hosted pricing options that cater to freelancers, startups, companies, and enterprises, as well as on-premise options. The on-premise options are available at one-time payment and are tailored for larger businesses and organizations.

Benefits

JitBit HelpDesk provides its users with a wide range of benefits that help their business grow by giving them the means to establish themselves as reliable and trustworthy brands. These benefits include:

Get the best value with a powerful but affordable helpdesk desk solution

JitBit HelpDesk allows businesses and organizations to cut costs without compromising performance. Featuring the lowest starting price points in the industry, JitBit is a help desk platform that is affordable yet powerful. It is cost-effective, yet low-risk. It provides businesses with the option to save money without compromising the essentials they need to give their clients the support they deserve.  Even with one of the lowest price tags in the help desk software industry, JitBit HelpDesk still manages to provide the tools that teams need, without room for want – including email management and processing, intelligent and personalized automation, and extensive integration.

Deploy and implement in record time

Unlike other business management and intelligence solutions that may take weeks or even months to get fully up and running, the hosted version of JitBit HelpDesk lets users start providing the best customer support in less than 30 seconds. With it, users don’t need to waste valuable time and resources adopting the help desk system they need. Instead, they can hit the ground running contacting customers and resolving their issues right off the bat – all in under a minute.

Take your helpdesk with you on the go

JitBit HelpDesk is fully mobile-optimized and extensively performance- and function-tested on a multitude of systems, platforms, and devices. It comes with free native mobile applications for Android users as well as iOS users and allows users to provide support and keep track of customer requests anywhere in the world, at any time. It allows users the means to maximize the power and potential of mobile technology – not just for support teams but also for the clients and customers they deal with. Customers can also access their issues and tickets through the JitBit Helpdesk mobile applications. Unlike other software solutions that provide mobile applications merely as an afterthought, these applications provide as much comfort and functionality as the desktop version, to provide business with uncompromising portability and mobility for their platform.

JitBit HelpDeskAutomate your helpdesk processes

JitBit HelpDesk understands that providing the best customer support often means having to do a lot more than just interfacing with clients. In fact, the most tedious and time-consuming processes and workflows in customer service and support have to do with customer information, responding to issues, providing references – and more. JitBit HelpDesk smoothens and streamlines support processes and workflows, allowing users to automate the boring stuff with simple automation rules and conditionals. The automation system is intuitive and effective, featuring an ‘if this, then that’ system so processes and workflows across multiple departments across the entire organization can be made more efficient; and with more efficient workflows, organizations can save time and drive customer satisfaction.

Share with your team

JitBit HelpDesk allows support teams to share information and collaborate on the most complex tasks and resolutions. It provides a Team Inbox, with tools for easy collaboration and delegation. This allows for seamless coordination and approaches flexibility, promoting teamwork across the entire organization. It also empowers users with several tools for collaboration, including ticket merging, advanced reports, support and service prioritization, process overviews, and search filters.

Predefined responses and expansive knowledge base

With several predefined response templates and a useful knowledge base for quick referencing, JitBit HelpDesk improves workflows and processes. It provides users with specific information the help them help their clients. By minimizing repetition and redundancy, it not only maximizes team outcomes but also keeps support personal and interactive, making workflows more exciting and meaningful.

JitBit HelpDesk

Features

JitBit Helpdesk provides several tools and features to help support teams deliver the best customer support. These features include:

  • Robust Ticketing System
  • Email-Integrated Help Desk
  • Secure Ticketing
  • Accessible Web-based Platform
  • File Management System
  • IT Asset Management (ITAM)
  • Knowledge Base
  • Flexible Use-cases
  • Comprehensive Solutions to Helpdesk Needs
  • 24/7 Support
  • Free Updates Forever on the Hosted version
  • Free Updates for 1 Year on the On-Premise version
  • 30 Days Money-back Guarantee
  • Data Backups
  • Free Recovery

Pricing

JitBit HelpDesk is priced in two different ways. Businesses and organizations of any size and in any industry can avail of either hosted or on-premise deployment of the platform. The hosted version of JitBit Helpdesk comes in four different flavors, or packages – including Freelancer, Startup, Company, and Enterprise – at monthly subscriptions. The on-premise version, built for larger enterprises or higher-volume companies, come in three flavors – Small, Company, and Enterprise – at a single, one-time payment.

Hosted

Freelancer – $29/month

This package is intended for Freelancers who provide outsourced customer support services. It can accommodate a single agent and features 500MB of online storage for files, documents, and other attachments.

Startup – $69/month

Built for startups, this package accommodates up to four users, with 1GB of online storage, and free access to the iOS and Android native mobile applications.

Company – $129/month

For larger companies who have to deal with bigger volumes of inquiries and requests, JitBit HelpDesk provides the Company plan. This package accommodates up to seven users, featuring 5GB of online storage, access to the iOS and Android applications, a personalized domain, and downloadable data backups.

Enterprise – $249/month

The Enterprise plan is designed for the largest enterprises that work with massive customer bases and deal with unprecedented volumes of sales and technical support requests. It features up to nine users, with the option to purchase additional user accommodations for $29 per user/month. It allows unlimited storage capacity, access to the iOS and Android applications, custom domain, data backups, content delivery network, JitBit logo and branding removal, and top-notch support and compliance.

On-Premise

Small – $1,699

Small organizations can avail of the on-premise deployment of the Small pricing package. It features up to 10 users, free updates over a year, ownership of the product, and perpetual licensing.

Company – $3,499

The Company Plan is built for larger companies who have to deal with bigger volumes of requests and support inquiries. For $3,499, organizations subscribed to JitBit HelpDesk company plan can enjoy up to 20 users, free upgrades within the year, access to the iOS and Android applications, perpetual license, and API SAMPL capability.

Enterprise – $4,999

For the largest companies with a need for a powerful helpdesk solution, JitBit HelpDesk provides on-premise deployment of the $4,999 plan. This package features all the features of the company plan, plus unlimited users, access to source code, access via Git to code updates, and rapid support.JitBit HelpDesk

Technical Details

JitBit HelpDesk is supported on a wide range of the latest systems, including:

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

JitBit HelpDesk supports the following languages:

  • English
  • Dutch
  • Polish
  • Turkish
  • Swedish

Support Details

JitBit Helpdesk provides its users with multiple avenues for support and training. Customer services and after-sales support may be contacted via email. Users also gain access to an expansive knowledge base that provides ample learning resources to make full use of the JitBit HelpDesk platform. For more complicated and nuanced issues, there is also a robust Support Ticket system where users can issue requests. Support is available 24/7.

Email: support@jitbit.com

Visit the Knowledge Base.