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Full Freshsales Sales Management Software review – all you need to know about Freshsales Sales Management Software and CRM

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Companies nowadays are on the lookout for the best tools in the market to ease the workload on their employees and more importantly, increase productivity. Various functions such as sales, marketing, etc. are very tedious tasks and are cumbersome as well. Hence, there are a wide variety of sales software’s out there which help turn the entire process of sales into a very efficient and result guaranteed one. One such software is FreshSales which has been dubbed as one of the very best sales software’s out there.

In this article, we shall be talking extensively in detail about the Freshsales platform. Read on to find out more!

What is Freshsales?

Freshsales is the 4th product made part of the Fresh desk product lineup. It is a quality product which is aimed towards helping companies keep a close track of their queries while also attending to their queries as well. A host of satisfied sales teams around the world have labeled it as a great contact management tool which helps sales teams stay in close control with thousands of leads and all through a very easy user interface.

Freshsales was initially the answer to the company’s problem of handling multiple sales related functions and the need for potential users of the platform to navigate between software’s to get the work done. In its prime, Freshsales is a mixture of all the best CRM systems into one. More importantly, it has found a way to help optimize sales and also help prioritize pipeline opportunities. Freshsales comes with a wide variety of sales performance capabilities and is used by some of the biggest cooperations around the world.

How has Freshsales managed to attract so many clients into its customer database? The simple answer is the reputation which Fresh desk holds in the market. It has been lauded as the single most impressive CRM platform in the world today. If you have adopted the Freshsales platform, you will certainly not require the need for a complex set of procedures for setup. This is because it is a cloud-based service thereby eliminating the need for cumbersome on-site installations. The basic functionality of the platform is to depict where a potential lead is coming from. This is something which no company in the world would compromise on and that too for the fraction of the price for which the software is made available for.

However, it is all the more necessary to look deep into the system in order to understand how it truly works. Apart from capturing of leads, Freshsales can do the following lead related activities:

  • Distribute
  • Nurture
  • Score
  • Divide
  • Verify

The platform is able to do this by means of various communication channels at a time. Users of the Freshsales platform are given access to a very advanced suite of features, which includes the likes of call routing and affiliate management as well. However, the only difference between Freshsales and other similar programs is reporting. Despite the competition in the market, fresh sales has so far warded off competition all thanks to its amazing reporting capabilities. When it comes to summarizing the data of a user, Freshsales is able to apply a wide variety of features which helps make it easier to summarize the data and also sort it out as per convenience.  Furthermore, one can also create charts and also perform matrix reporting too if needed.

Lastly, what truly makes the Freshsales platform all the more unique is its affordable price tag as well. Smaller based teams can now use the platform for literally nothing while much bigger companies can purchase the paid package rather easily and quickly as well. The Blossom package is made available for use at a price of USD 12 per month. Next comes the Garden plan which is available for USD 25 and the Estate plan for about USD 49 per month. Furthermore, there are no hidden costs and no recurrent costs. You get what you are paid for and nothing more!

Let us now discuss the technicalities of Freshsales as an application.

Benefits

There are a wide variety of benefits on offer by the Freshsales platform. This is a software which has managed to take the market by storm all thanks to the high level of technology incorporated into the system.

Let us now discuss the salient list of benefits which are offered by the Freshsales platform. They are:

  • You will be able to score your leads as they come by.
  • You can effectively manage your sales pipeline as well.
  • Both your phone and email systems will now be integrated into one.
  • You can maintain easy tracking of all your mails as well.
  • Successfully run all of your Sales Campaigns on the fresh sales platform.
  • Enjoy access to the very best Personalized Templates
  • Gain access to a whole bunch of email metrics which are insightful.
  • All emails which come into your company’s email inbox will be sent to one Team Inbox.
  • Enjoy notifications when a lead has opened or clicked on the email sent by you.
  • You can also schedule your emails as per the time and date you intend.
  • Easily Sync your calendars as well.
  • Enjoy further features such as:
  1. Email-to-Lead, Forward Emails
  2. Click to Call
  • Gain access to the entire conversation history for every lead.
  • Enjoy call related functionalities such as forwarding and recording of calls as well.
  • Set tasks and appointments with both your team members and leads as well.
  • Gain access to the complete call history of your leads.
  • Enjoy access to the very best customer insights proving valuable to the business.
  • Easily track website and apps as well.
  • You can segment your leads on the basis of Behavior-based Segmentation.
  • You can automatically enrich profiles as well.
  • You can easily set appointments as well.
  • You can even visualize your sales pipeline as well.
  • You may also see your deal status at a glance.
  • Navigation is all the easier with the Simple drag and drop Navigation feature.
  • Follow-ups are all initiated depending in the action
  • You can easily use the platform on your mobile phones as well.
  • You will also be able to filter out and sort deals as per your convenience.
  • You can customize the Sales Process as per your requirements.
  • Enjoy access to a highly dedicated Pipeline Dashboard
  • Gain a deeper analysis of all potentially lost deals.
  • Gain access to the best in class Visual Sales Reports
  • Enjoy analytics of both revenue and profits.
  • Be entitled to Trendline Reports as well.
  • Generate Territories and Territory Reports using the Freshsales platform…

Features

Email Tracking

Sales reps of any company would love to know if a potential lead has opened a mail which has been sent by them. It literally is the best way of knowing if a person is actually interested in your product or not. Freshsales also allows sales reps to send in bulk emails each under a customized template and then relate them to a particular contact automatically. The system makes sure that all contents and information entered in the mail is specific to the contact being sent to. This is done so that no mismatch or wrong information is sent across with the mail.

Direct Calls

Freshsales also allows calls to be directly transferred to the platform. This action doesn’t need any external or software to be installed.  Users will not have to waste both their time and money to shift contacts or migrate their data to the platform. To all the calls that are directed to the system, reps can route, create caller IDs, and even track the performance of the reps who a regarding the calls as well.

Sales Management

Freshsales is considered to be the complete sales CRM platform. It is best known to provide utmost transparency along every step of the sales process. As the deal ladder progresses, it becomes all the more easy to filter dates, filter leads and also make changes to actions occurred with the particular lead as well. The makers of the platform have offered a unique drag and drop navigation feature which makes it easy to perform actions on the platform. You can even track all your sales happenings on the go as well. You can now access the Freshsales dashboard right through an app on your phone. You can also fix meetings while also track the age of the deal and all through one dedicated dashboard.

Analytics & Reporting

One of the most important uses of any sales software is the reporting part. Users can now merge data on to the Freshsales platform with utmost ease. You can generate a wide range of reports from the various report templates which are available at your disposal. You can even create a custom report for every contact at any point in time.

The added analytics suite gives the user a complete picture as to how the sales are going while also highlighting potential areas which can be worked upon. This, in turn, determines the overall functioning of your sales team as well.

Seamless integrations

Freshsales is one platform which is able to support your fresh desk tickets as well. All the details too are displayed for each lead or contact. Not only can you manage leads on one dashboard but also handle tickets from the very same dashboard as well. This now means that you do not have to switch between platforms to do all this.

The Freshsales is further integrated with the Google Calendar and Segment thereby handing you full control of all your events. Never will there be a time when you would miss a meeting with the client. It is all that simple to do all this!

Pricing

There are a wide variety of plans on offer by the Freshsales platform. Each is unique in its own way. Let us now find out the salient details of the same:

  • Sprout Plan
  • Blossom Plan
  • Garden Plan
  • Estate Plan
  • Forest Plan

Below are the salient details of every plan on offer:

Sprout Plan

It is important to note that the sprout plan is completely free to use and with no expiry date for it as well.

Using the free plan, you can now do the following:

  • Manage all your leads.
  • Manage all your contacts
  • Manage all your sales related accounts
  • Enjoy mails to one single team inbox
  • Enjoy access to a built-in phone in the dashboard itself
  • Allowed integration with other Fresh desk tools.
  • Enjoy access to a dedicated Freshsales app on your phone.

Blossom Plan

This plan is available for purchase at a price of USD 12 per user per month. The billing for this plan is done annually.

  • Enjoy the following benefits with this plan:
  • Seamless contact management.
  • Manage all your pipelines related to sales.
  • You can now send in 250 bulk emails on a daily basis.
  • Enjoy access to a built-in phone right from the platform itself.
  • You can now assign 2 campaigns per user.
  • Scoring of leads too is possible using the Freshsales platform.
  • Enjoy access to basic reporting as well.
  • Enjoy usage of the platform on dedicated iPhone & Android apps

Garden Plan

This plan is available for purchase at a price of USD 25 per user per month. The billing for this plan is done annually.

Enjoy the following benefits with this plan:

  • Seamless contact management.
  • Manage all your multiple pipelines related to sales.
  • You can now send in 500 bulk emails on a daily basis.
  • Enjoy access to a built-in phone right from the platform itself.
  • You can now assign 5 campaigns per user.
  • Scoring of leads too is possible using the Freshsales platform.
  • Enjoy access to advanced reporting as well.
  • Enjoy usage of the platform on dedicated iPhone & Android apps
  • You can also assign leads and territories to different sales reps on the platform.

Estate Plan

This plan is available for purchase at a price of USD 49 per user per month. The billing for this plan is done annually.

Enjoy the following benefits with this plan:

  • Seamless contact management.
  • Manage all your pipelines related to sales.
  • You can now send in 1000 bulk emails on a daily basis.
  • Enjoy access to a built-in phone right from the platform itself.
  • You can now assign 10 campaigns per user.
  • Scoring of leads too is possible using the Freshsales platform.
  • Enjoy access to basic reporting as well.
  • Enjoy usage of the platform on dedicated iPhone & Android apps
  • Enjoy access to a fully dedicated report dashboard.

Forest Plan

This plan is available for purchase at a price of USD 79 per user per month. The billing for this plan is done annually.

Enjoy the following benefits with this plan:

  • Seamless contact management.
  • Manage all your pipelines related to sales.
  • You can now send in 2000 bulk emails on a daily basis.
  • Enjoy access to a built-in phone right from the platform itself.
  • You can now assign 25 campaigns per user.
  • Scoring of leads too is possible using the Freshsales platform.
  • Enjoy access to advanced reporting as well.
  • Enjoy usage of the platform on dedicated iPhone & Android apps
  • Enjoy access to EUC data centre and IP whitelisting as well.

Technical Details

In this section, we shall be discussing the salient technical details of the Freshsales platform. They are:

Devices Supported

The Freshsales platform can be accessed using the following computing platoons:

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Language Support

You can now use the Freshsales platform in the following languages:

  • English
  • German
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portuguese
  • Polish
  • Swedish

Pricing Model

The user-friendly pricing model of the Freshsales platform offers the following paying modes:

  • Monthly payment
  • Free
  • Annual subscription

Customer Types

The types of customers who enjoy the services of the Freshsales platform are as follows:

  • Small Business
  • Large Enterprises
  • Medium Business

Support Details

In case of any further queries or discrepancies, you can contact the makers of the Freshsales platform using any of the following modes of communication:

  • Email
  • Phone
  • Live support
  • Training
  • Tickets

Conclusion

All in all, the Freshsales platform is the best of its kind we have seen far. This is all down to the strong market reputation held by the Fresh desk platform. It certainly is very affordable as well thereby making it a great investment in the long run. Adopt the Freshsales platform today to enjoy a sales software like never before!