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Full Freshcaller Business Phone Software Review – All you need to know about Freshcaller

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Freshcaller Phone System

What is Freshcaller phone system?

Freshcaller phone system is a phone system solution that prides themselves on their easy to set up system that requires no hardware whatsoever. It has a completely customizable cloud PBX system that can handle calls and conferencing with advanced technological insight. It also has the ability to provide you with a clear line of sight into your call center in real time. It is perfect for communication management.

What started as a broken television and a terrible experience with customer service led to the founders, Girish and Shan to start working on a business phone solution that will prevent countless of customers in the future from experiencing the same frustrations they did. They launched Freshcaller in June of 2011. They grew quickly and in 2013 they had over 10000 customers and by 2014 they tripled that number. In 2018 they secured $100 million in investments from partners and continue to grow.

They believe that you and your business deserve better than dealing with frustrating technology. They desired to create software that was ready to go, easy to use and set up as well as required minimum customization. Today, over 150 000 companies trust their software to run their businesses.

Freshcaller is a fully scalable phone system solution that makes it easy for growing teams and allows you to answer calls with one click on your computer. The rise of Freshcaller has made your communication management a much easier and efficient process.

Benefits of FreshCaller Phone system:

You want to be sure that any software you invest in will provide a return of benefits that are suited to you and your business. Therefore, it is essential that you are benefiting from any phone system solution you are considering implementing in your company for communication management. Here is a quick glance into the benefits offered by Freshcaller.

  • You have the ability to access this phone system solution from anywhere and that will allow you to perform better company-wide.
  • Freshcaller phone system is a simple and configurable cloud PBX system that you will find a delight.
  • As mentioned in the introduction, there is absolutely no required hardware when working with this business phone solution.
  • This communications management tool comes with the flexibility to grow as your company grows so that you never miss a beat.
  • There will be an improved customer experience as they will get prompt replies with nothing being missed at any time.
  • There is a great free trial period that you can make use of to see if Freshcaller is the right communication management tool for you and your business.
  • It is designed to have robust call handling making it an ideal business phone solution.
  • Their servers are hosted in a data center that is world class making sure your information is always secure. They do this by having that center protected with biometric locks and a full 24/7 surveillance.
  • There are discounts offered on call charges.
  • You have the option to upgrade or downgrade as your business changes and you find you need more or less of certain features.
  • This business phone management solution allows you to manage call queues effectively and efficiently so your customers are never waiting too long.
  • There is a clear line of sight into your customer interactions.

Freshcaller Phone System Features:

As you look into a phone system solution, you want to be sure that they carry all the features you could need or want when it comes to communication management. There are a variety of features that could benefit you and your company in Freshcaller. Here is a glimpse into those features.

Have a business phone system that works for you locally or globally, perhaps both.

You have the opportunity to use this phone system solution to help build your brand on a global scale. There is the option to ensure your customers receive the same type of personal touch throughout your company, no matter where in the world they may be. You can have both local and international phone numbers that you can use that will help you to expand your company footprint to over 50 countries. There is the option for toll-free numbers that provide the flexibility for your callers to reach your business at any time. You can port in the numbers you have currently so that you don’t have to notify customers of any changes. You can also mask your existing phone numbers with alternate numbers when making or taking in calls. You can run your call center from anywhere in the world with a centralized team. If you want to add an extra spark to your brand, you can have vanity phone numbers that will allow customers to connect better with your brand.

Have a smooth call handling process with this phone system solution.

There are a variety of smart options that will enable your team to handle your customer calls and the queues as quickly and efficiently as possible. The personalized voicemail will make your phone your own and present your company the way you desire. You can operate your business based on any hours that suit your company and there is the opportunity to adjust that scale. This fully flexible cloud PBX system will have the capabilities to easily route your calls to any agents or team members. You can also include self-service options. To ensure high customer care, you can share one phone number among many other individuals. This will provide peace of mind knowing that all incoming calls will be answered regardless of where your staff is located. You also have the option to route customer calls to an individual agent or to groups of agents. On top of all these, there are additional things you can do:

  • Use the call center mobile apps for on the go workers.
  • Create custom greetings.
  • Have an auto-receptionist.
  • Give your customers real-time updates as to their position in the queue.
  • You can have specific caller scenarios for individual numbers.
  • This cloud PBX system will forward calls to designated back up numbers.
  • You can automatically block or spam numbers you don’t want to hear from.
  • Have real-time phone provisioning.

Have a communication management system you can monitor.

Since each of your customers are unique and should be handled differently, this business phone solution will provide you with several functionalities that will help you to deliver a great customer engagement experience. You can monitor what is going on throughout your entire cloud PBX system by the real-time dashboard that will let you monitor and even barge into phone calls. You can monitor all ongoing calls in real-time and set up automatic call recording. Create real-time data reports for clear visibility into your businesses performance and view call metrics by lifetime. You can get visibility into call volumes, agent activities and all phone settings on a global scale.

Boost your company performance.

There is a wide range of tools that you and your staff can utilize to help you with your communication management when using Freshcaller phone system. There is an internal caller ID that will let you identify who within your company is contacting you. You can do call conferencing, after call work that is meticulous, contextual response and in place editing that lets you take notes on customers. You can get desktop notifications when you receive incoming calls and you can act while on the call with clients through the hold, mute, transfer, call details and so much more. On top of all this, you can have a full line of sight into your customer interaction history that can let you see what has been done per customer from start to finish.

Technical Details of Freshcaller Phone System:

The technical details of this phone system solution are much simpler than most. As it is a cloud PBX system that requires no hardware, you can use it on any device you currently have. There is the ability to use it on your desktop, laptop, tablet or smartphone regardless of what operating system you are using. It will work globally on any one of these devices for ease of use.

Languages supported by Freshcaller phone system: The primary language that is supported is English. However, since it does run on a global scale, there may be more languages that are supported but they aren’t listed. Contact Freshcaller to find out if your primary language is one of the ones that are supported.

Pricing Details of Freshcaller phone system:

There are 3 different price levels for this communication management system that you can choose from.

Sprout:

This one is free of charge and includes basic call queues. You will have the ability to buy both local and toll-free numbers depending on what you need. There is also the option to do custom greetings, have contextual conversations, forward your calls to the phone of your choice and have number porting. This phone system is ideal for freelancers and start-ups.

  • There are call number and porting charges that are applicable to these.

Blossom:

This particular plan costs $19 per month per agent. It includes everything in the Sprout package plus it includes advanced call queues, business hours, call masking, call recording, IVR or phone trees, and voicemail. This package is perfect for co-located teams.

Garden:

This package is perfect for globally distributed teams. This package costs $40 per month per agent and it includes everything in both the Sprout and Blossom packages. You will also get: advanced call metrics, after call work, the ability to barge into calls, the ability to monitor calls, call conferencing, non-business hour routing, smart escalations and European data center if you request it.

Each package is plus a pay per minute. You also have the option to get 15% off the Blossom package pay per minute if you pay annually and up to 30% off your call per minute in the Garden package with annual purchase.

All plans come with a free 14-day trial and support. It is also worth noting that there is the ability to get large business pricing, but you will have to get in touch with them if you need an extensive package and they will give you a quote.

Support Details of Freshcaller phone system:

In order to have fully functional communication management, you need a phone system solution that will work within your business and help you to keep it going all the time. That is why it is essential that you get the support you need when you need it.

  • Phone: There is full phone support that runs 24 hours a day for 5 days of the week that you can utilize to get help when you need it.
  • Email: This support option lets you email in and it is available 24/7.
  • Knowledge Base: This is an online resource that is available through their website that has posts, videos, FAQ and much more in regards to a variety of topics that you might need support on.

Conclusion:

When looking for a business phone solution for your company, you want to make sure it has everything you want. Freshcaller phone system is ideal if you are a smaller business trying to get started and still have things to work out. Its full cloud PBX system is ideal for companies that need a phone system across multiple locations.

There is a multitude of features that make your communication management much simpler for you with this business phone solution. The ability to even get vanity numbers is pretty neat if you are into that kind of thing. There is also a great system in place for you to monitor what is going on within your phone system.

All in all, it is a good choice when looking for a communication management solution that is flexible and scalable for a company that is still growing. If you are a large enterprise with multiple locations worldwide, this is also a great a choice due to its international capabilities. Make sure you check out every aspect of this cloud PBX system before implementing it to be sure that it will meet your needs.