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Full ConnectWise Manage Time Tracking Software Review – All you need to know about ConnectWise Manage

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Do you want to automate your business process in a more convenient way for you and your team? Or you want to get real-time updates on the task assigned to your team members? ConnectWise Manage might be the ideal solution for you.

Effective time management is very important to speed up the execution of a business project successfully. Besides, project management takes up a significant fraction in every service delivery organisation.

Moreover, it is expected of every project manager to balance work quality, deadlines, and project budget altogether in order to ensure quality service delivery. Nevertheless, it is very important as well to track time spent team members on specific tasks within the organization in order to facilitate performance evaluation.

On the other hand, several business organizations experience several project management issues due to the implementation of redundant project management methods and manual time tracking processes.

However, the implementation of an automated time tracking software can eliminate project management issues such as missing deadlines, insufficient team skills, inadequate team management, inadequate resource management, etc within the business environment.

With an efficient time tracking software such as ConnectWise Manage, business users are not only provided with time tracking capability but also other advanced project management functionalities which are applicable towards streamlining internal business management processes without hassles.

What is ConnectWise Manage?

ConnectWise Manage is a cloud-based business management solution with time tracking functionality specifically developed for business organizations with the aim of assisting them to streamline their internal business operations.

connectwise manageConnectWise Manage was developed by Elsinore Technologies in 2008 and was formerly named ScreenConnect. Some of its popular users include Fred IT, MyIT, Primary Solutions, ITConnexx, and many more. With over 100,000 business users worldwide, ConnectWise Manage is highly rated for renowned for its intuitive user interface which enables allows new users to automate their business processes on the platform without technical assistance.

Nevertheless, project managers have the complete freedom to create templates in relation to tasks they want to assign or other related functions they want to perform on the platform. This time tracking software comes with built-in templates that are applicable to any type of project work whatsoever. Moreover, the templates are also pre-designed to facilitate the creation of well-functioning custom HTML emails.

With ConnectWise Manage, business owners are provided with accurate business reports based on performance metrics of every user within an organisation. While customer data are store on this platform, employees information such as their tasks progress, number of tasks assigned, name tags, conversations, timesheets, etc can be accessible by business managers for evaluating employee performance.

On the other hand, ConnectWise Manage comes with workflow rules which can be set to revolve around the entire business processes such as time tracking, invoice creation, financial management, service delivery, sending targeted marketing campaigns, and many more.

In addition, ConnectWise Manage time tracking software can be deployed as a tool for project management, CRM, cloud application management, monitoring and billing, procurement, inventory management, ticket management, asset tracking, technician dispatching and more.

Furthermore, ConnectWise Manage has a highly responsive support team which provides complete training and setup guides to new users via webinars and documents. They also offer after-sales support for users which includes email & phone support as well as excellent resources which facilitates efficient knowledge of the platform and its operations.

ConnectWise Manage, unlike other time tracking software, comes with mobile applications for supported mobile devices such as iOS and Android which ensures on-the-go time tracking functionality amongst other features available on the ConnectWise Manage platform.

With the implementation of a time tracking software such as ConnectWise Manage, business organizations can benefit immensely from its multifaceted tools which are applicable for streamlining both internal and external business processes thereby improving overall productivity and profitability in the long run.

Benefits of ConnectWise Manage

ConnectWise Manage time tracking software offers businesses loads of benefits which are applicable to improving employees’ efficiency, business productivity, and largely profitability.

Here are some of the main benefits associated with ConnectWise Manage:

Ease of Use

ConnectWise Manage is reputable for its simplicity and user-friendly interface which allows both new and existing users on the platform access its tools and features without technical difficulties. This time tracking solution provides business users with a centralized location for simplifying all their mundane business processes without the need for using disparate tools.

Cost-effective solution

Business users are provided with a cost-effective business management solution which can automate both internal and external business processes. Unlike other time tracking software, ConnectWise Manage provides you with unified business management functionalities such as invoicing, asset management, billing, payroll management, help desk, agreements, sales & marketing, project management, automated responses, and many more. Therefore, business organizations do not require distinct software solutions to handle any of the functionalities available on the ConnectWise Manage platform.


connectwise manageWith an efficient time tracking software such as ConnectWise Manage, business users are guaranteed of accurate business or sales information on the platform. With ConnectWise Manage, you can track or manage business elements such as cost estimates, time tracking records, etc thereby holding your team members accountable for every data they enter on the platform.

Third-party Integrations

ConnectWise Manage is a customizable and highly scalable platform which facilitates more than 300 integrations with popular business solutions, including CRM, accounting,  IT management, network infrastructure, security, CPQ, business intelligence, payment processing, cloud services, telephony, and many more. Nevertheless, this time tracking software supports custom integrations via its API which enables users to extract data from the ConnectWise Manage platform onto their in-house software solution.

Exceptional Support

ConnectWise Manage offers unique support for its users, unlike other time tracking software. ConnectWise Manage has a world-class team which is available to solve both technical and non-technical issues experienced by their users on the platform. In addition, ConnectWise Manage provides users with excellent resources, workshops, as well as a community forum of over 100,000 business users. With the support offered by ConnectWise Manage, users have a faster learning curve and ongoing familiarity with the time tracking platform.

Key Features of ConnectWise Manage Time Tracking Software

Time Tracking & Billing

connectwise manageConnectWise Manage provides you with a simple timesheet automation which automatically enters time spent by employees on a specific task within the business organization. Moreover, time entries are automatically synced across all connected devices which are made subject to business managers for approval. Project managers or business managers can then approve the billable timesheets after submission by employees on the platform.

On the other hand, this time tracking software allows business managers or project managers to create and customize invoices based on preferences in order to facilitate payment for services rendered. Therefore, business organizations can bill by the user, product or service rendered efficiently.


Users can make use of this tool to automate project agreement process. With this tool, the project agreement is made with the start and due date of the project along with the duration for the contract which will span either as one-time or recurring. The agreement tool facilitates payment by payment details indicated on the contract which are then automatically synced from the company’s account.

Account Management

connectwise manageConnectWise Manage allows business users to automate their entire account management processes through its centralized platform. Business managers are provided with real-time KPI reporting and accurate financials which enables them to make effective financial management decisions.

In addition, this time tracking software allows you to bill, manage, and monitor your clients across synchronized external platforms such as Cisco, Amazon Web Services, etc.

Moreover, project managers can follow up on late payments, projects, purchases, communication, and many more on the unified platform.

Sales & Marketing

connectwise manageConnectWise Manage time tracking software comes with built-in customizable templates with drag-and-drop functionality and editable fields which enables business users to create professional HTML emails. Users can either send the generated HTML template as email or use it as a distinct web page in order to facilitate marketing campaigns. Furthermore, this time tracking software allows you to follow up on the sales process by providing you with marketing capabilities such as email campaign insights, phone calls, email management, automatic notifications, session-based communication, and many more.


ConnectWise Manage allows you to simplify mundane procurement process for your business. This time tracking software allows you to automate handoffs elements such as sales, product, and finance. In addition, ConnectWise Manage comes with advanced procurement functionalities which allows you to set bundle product pricing, identify products based on specific clients, and manage purchase orders. Furthermore, ConnectWise Manage automatically syncs with QuickBooks which allows syncing your accounting data which consists of your procurement orders with the platform.

Inventory Management

ConnectWise Manage not only facilitates procurement but also allows you to effectively manage your inventory-based business efficiently. This time tracking software allows you to manage inventory quantities, know inventory counts based on office location, adjust inventory count, fulfil minimum stock counts, and report outgoing stock items based on clients.

Project Management

ConnectWise Manage comes with project timeline tool which facilitates project management processes within a business environment. Project managers can create and assign project tasks to specific team members which are then automatically tracked on this time tracking platform. In addition, project managers can track project progress made by each team member based on the assigned task in real-time. Nevertheless, after a designated task exceeds a particular time and the task is incomplete, the project manager receives an instant notification with the details of the task; hence, project managers can improvise in order to ensure that the particular project does not exceed the deadline.


ConnectWise Manage gives you unlimited access to business data related to time tracking, sales, projects, services, marketing, inventory, finance, resources, manpower, and more through its powerful reporting tool. Project managers or business managers can generate customizable, real-time reports for every department or business element on the platform. This provides business owners with real-time visibility of their profitability, sales forecast, productivity and more.

Other features of ConnectWise Manage time tracking software include:

  • Access control
  • Accounting integration
  • Active Directory integration
  • Activity tracking
  • Audit trail
  • Automatic notifications
  • Availability management
  • Chat
  • Configuration management
  • Conversion/Transition Function
  • Customer support tracking
  • Customizable branding
  • Data import/export
  • Data sync
  • Data visualization
  • Developer Network
  • Dispatch portal
  • Document storage
  • Email integration
  • Email management
  • Helpdesk management
  • History tracking
  • Issue management
  • ITIL processes automation
  • Meeting Invites
  • Movable Pods
  • Open API
  • Pipeline reporting
  • Prioritizing
  • Professional services automation
  • Progress tracking
  • Projections
  • Receiving
  • Remote control
  • Remote monitoring
  • Remote Sessions from Tickets
  • Resource Scheduling
  • ROI analytics
  • Sales forecasting
  • Service boards
  • Service level management
  • Service Support Management
  • SLA management
  • Stopwatch Time Tracking
  • Support ticket tracking
  • Website integration
  • Workflow management


connectwise manageConnectWise Manage is applicable to the needs of all kinds of businesses irrespective of their sizes.

On the other hand, this time tracking software is highly customizable and scalable; therefore, ConnectWise Manage pricing options are available upon request. Intending business users can request for this solution based on their specific capacity and business requirements.

Furthermore, ConnectWise Manage offers intending users a free demo which allows them to test the features available on this platform prior to subscription.

Technical Details

Supported devices: Any web-based devices, Mac, Windows, Android, iPhone/iPad

Serviced locations: Australia, Canada, United Kingdom, United States, Europe

Supported Language: English

Pricing model: Quote-based

Typical Users: SMBs, Large Enterprise

Mobile Applications: iOS, Android

Integrations: Abacode vSOC, Acomba, Acronis, AlienVault USM Anywhere, Altaro, Anchor, APC SmartConnect, AppRiver, Auvik, AVG, Bitdefender, BrightGauge, BVoIP, Callture, CCleaner, CentralPoint, CentreStack, CloudBerry Managed Backup, ConnectBooster, ConnectWise Automate, ConnectWise Sell, Continuum, Crewhu, Datto, Dropsuite, Druva, eFolder, Entrust Datacard, ESET, FlashDialler, Foresite, FreedomVoice, GreatAmerica, Green Cloud, HPE Proliant Easy Connect Managed Hybrid Servers, IDSync, Infrascale, InstantRecovery, InteGreat Web Services by Collabrance LLC, Intermedia, IT By Design,ITBoost, Kaspersky Lab, Liongard, LogicMonitor, Malwarebytes, Marketopia, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL, Mindmatrix, MSPCFO, MVP Marketing by Osprey Strategic Research, N-central, NinjaRMM, OnPage, OpsGenie, Passportal, Pax8, Quickbooks, Quickbooks Online, ReframeYourClients, Replibit, Reputada,Sage 300, Sage 50, Salesforce, SmileBack, Sophos Central, Sophos MSP Connect, Storage Guardian, StorageCraft, The Email Laundry, Third Wall, Trend Micro, Veeam Backup & Replication Plug-in, Veeam Endpoint Backup, Veriato, Vijilan, VIPRE, WatchGuard, Webroot, White Label Communications, Wise-Pay, Wise-Sync

API Availability: ConnectWise Manage API is available in both SOAP and REST versions

Deployment: Cloud-Hosted

Support Details

ConnectWise Manage time tracking software offers the following after-sales support options:

Email Support

Phone Support:

+1 813 463 4700

UK: +44 (0) 203 817 6900

Australia: +61 1800 571 949

Online Support

Live Chat



Video Tutorials

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