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Full Acuity Scheduling Online Booking Software Review – All you need to know about Acuity

Acuity Scheduling Software

What is Acuity Scheduling Software?

Acuity Scheduling Software is an easy to use scheduling software that is user friendly. It is designed to be a scheduling solution for businesses just like yours. This scheduling software is designed to save your business time and frustration from mix-ups that are related to manual scheduling. This is a fully automated scheduling solution that implements online booking that can be done from a variety of devices and on the go.

The founder of Acuity Scheduling software is Gavin Zuchilinski. He found that it was difficult for business owners to run both business and personal lives because they were always dropping various things in order to get to their phones or emails to answer a booking by a client. Then there was the issue with pitching times to find compatibility. As an avid developer, Gavin worked hard to develop a technology that allowed for scheduling to be done in an automated process that wasn’t a headache to either you or your customers.

This scheduling solution takes care of all the scheduling for you so that you can focus more on what is important. It will take care of letting clients, customers and employees know about online bookings that take place and will automatically update calendars so that you don’t have to lift a finger during the process.

This particular scheduling solution is particularly useful for smaller and growing businesses that are competing against larger enterprises in the industry. You customers will have a variety of options using this scheduling software that they may be able to do all their online scheduling and payments in the same place.

Acuity now supports thousands of businesses and corporations around the world. It digitally helped with the online scheduling of millions of appointments and with scheduling logistics around the globe. Located in New York City, this scheduling software has been making business life so much simpler for those just like you.

Benefits of Acuity Scheduling Software:

With so many scheduling software on the market, you want to be sure that whichever you choose, it is going to be the right choice for you. Here is an overview of the benefits of Acuity and how it has a scheduling solution for you.

  • It has the flexibility to adapt to your business regardless of whatever industry you are in.
  • This online scheduling tool can seamlessly transition into your already established business process.
  • Your clients can easily schedule a time to meet with your through the online scheduling, without interrupting your day. They can also re-schedule or cancel appointments this way.
  • You can use Acuity Scheduling software to match your company branding that it may seamlessly enter into your pre-structured business without any hiccups.
  • It has an open API so that is can work within your organization with ease.
  • There is option to see a free demo and try out some of the features.
  • You can also take some time to try it out for free with the trial period they offer.
  • This scheduling software will save you the frustration of having to engage in awkward conversations with customers regarding getting paid and arranging times.
  • You can rest assured that yours and your customers information is safe and secure as Acuity is HIPAA compliant.

Features of Acuity Scheduling:

With the benefits, you want to know that the features are exactly what you are looking for. You have a specific way you do business and you want to be sure that this scheduling solution will fit seamlessly into that without having to make drastic changes. Here is an overview of some of the features you will find with Acuity Scheduling Software.

Customer Engagement has never been easier.

Through the online scheduling and online booking, your customers will be delighted that they can look and see your availability and pick a time accordingly. They can do this from any place or any time and it is quick and efficient. This scheduling software will reduce the number of no-shows and cancellations because your clients are picking what suits them. Your clients will get confirmation emails of the time they booked and they will receive email and SMS reminders before the appointment time so that they don’t forget. This scheduling solution will also save both you and your clients time because they can do intake forms right from the same place they schedule their appointments with you.

Save time for both you and your staff.

You have the ability to seriously reduce the amount of time you and your staff spend on administrative work. This complete scheduling solution will offer an automated process that will free up that precious time allowing you to focus more on growing your business and making your customers happy. This software is also designed to help you and your staff be on the same page.

 Never forget or lose track of payments

As well as online scheduling your can have this software set up to accept online payments from your customers. This will save you the time and frustration of having to figure out who paid and who didn’t. Your customers can do this right from the scheduling form and they can pre-pay, partial pay or set up payment for after the appointment. This will make life so much easier for you as you don’t have to hound your customers. They have a variety of payment options they can use to be able to choose the one that suits them best.

There are third-party integrations that you can use.

When you have an already set up business process, you want to implement a scheduling software that will fit in and not change this process. There are a large number of third parties that Acuity Software will integrate with. You can easily embed it into your website, your social media accounts and even choose the payment account of preference. Some of the most popular third parties this integrates with are, Quickbooks, WordPress, GoDaddy, MailChimps, Stripe, PayPal and Zapier. You can use this scheduling software and still hold onto your favorite tools.

Take full control of your calendar.

This scheduling software is fully customizable so that you can brand your emails, reminders and notification with your company brand. You have full customizable options when it comes to your calendar as well, you set your availability and only those dates and times will be visible to your customers. You will be instantly notified when customers do online scheduling and your calendar will be updated in real-time, no matter what calendar you prefer to use. Best part, you can check your schedule

Pricing details of Acuity Software:

There are a few packages you can chose from when getting this scheduling software. It really depends on what your scheduling process requires.


It is as stated, free. Designed for one person.


This one is $15/month and it allows you 1 calendar at one location. Plus, all advanced features. (See below)


This one is the most popular at $25/month and it includes 6 calendars included (staff and locations) You get the advanced features, text messaging, offer subscriptions to generate recurring revenue and the ability to sell appointment packages plus gift certificates.


$50 per month and it includes 36 calendars, advanced features, text messaging, offer subscription to generate recurring revenue, sell appointment packages with gift certificates, custom API and CSS, remove “Powered by Acuity Scheduling” and sign BAA for HIPAA compliance.

All the advanced features are included in all the paid plans. These features are:

  • Scheduler embeds into your website.
  • Syncing with Outlook, Exchange and Office 365
  • Syncing with iCloud
  • Syncing with Google Calendar
  • GoToMeeting, Join.me and Zoom integrations for online meetings.
  • Quickbooks, Freshbooks, and Xero integrations for invoicing and accounting.
  • MailChimp, AWeber, Constanct Contact, ConvertKit and MadMimi for emailing in bulk.
  • Pipedrive for sales/CRM integration.
  • Integrate with 500+ applications through Zapier.
  • You can use PayPal, Square, Stripe, Authorize.net an Braintree for accepting payments and deposits.
  • Vault credit cards so that you can charge your clients later.
  • The option to let your clients tip you.
  • The option to offer discounts, coupons and vouchers.
  • The ability to offer group events like classes and workshops
  • An opportunity to upsell clients with check-out add on.
  • Reporting options that are advanced regarding appointments, no shows and performance.

Technical Details for Acuity Software:

This scheduling software is designed for online bookings and online scheduling. Therefore, it is cloud-hosted and compatible with a multitude of devices. You can use Acuity Software on any device to help with your scheduling process. It is compatible with any operating system and has an app that can be downloaded on smartphones and tablets. You can find the apps in iTunes store of IOS devices and in the play store for android devices.

There are many world languages that this scheduling software can be executed in. However, the primary language for support is English.

Support Details:

With any software, you want to know that you are backed by the company you work with for your scheduling process. Therefore, it is essential you know what kind of support is offered.

  • Email: You can email them at anytime to get the support you need and they are great at answering emails promptly.
  • Training: There are a wide variety of training options that are available to you to help you learn the ins and outs of this scheduling software.
  • Tickets: They have a help desk that you can create tickets in. They are great at answering these tickets quickly and resolving your issues.

One thing the team at Acuity Software prides themselves on is that they are acutely aware when there are issues and will do their best to resolve these issues as quickly and efficiently as possible. The focus is on uptime to keep your business running smoothly.


Having a scheduling software that will enhance your current scheduling process is essential to keep any industry like yours running at peek performance. You can achieve this with Acuity. The feedback on this scheduling software has been mostly positive. The online bookings and online scheduling are designed to cut back on your administrative tasks so that you can focus more on your customers and promotions.

Unlike other scheduling software, this one does not offer marketing options, but it does have a variety of features that are hugely beneficial to customer facing industries. They offer great support for you when you have issues and work tirelessly to resolve these issues. However, that is only if issues arise during the work day. There is little to no information if their support is just as good for afterhours issues.

Choosing a scheduling software for your business is a big deal. You want to make sure it is the one that will seamlessly integrate into your already established scheduling process. When looking into scheduling software choices, make sure to do your diligence and expect to get the best from whichever you choose. Overall, Acuity Scheduling is definitely a contender for great customer communications and scheduling.