What is Acquire Live Chat Software?
Acquire Live Chat Software is a multi-channel communication pulpit that is designed to reinforce businesses in engaging and converting leads, provide lightning-quick customer support, and speed up the onboarding process. Psyched up by its real-time chats and highly-expansible tools, the cloud-hosted live chat program makes it more fluid for marketing professionals to streamline business communication and keep all customer conversations flowing. Interestingly, product users can also initiate targeted messaging by drumming up group messages that are based on customer goals and behavior.
Consequently, the well-rounded customer support program also minimizes repetition and customer frustrations as well as promote collaboration among teams by including multiple members in a single chat to asseverate that clients find what they need. Presently, Acquire Live Chat Software serves some of the world’s biggest companies including Samsung, Uber, Kleer, HDFC Life, Tata AIA Life, Penske, Palace Resorts, and the United Kingdom government. What makes the potent live chat application stand out from the rest is not only its messaging and chat capabilities but also its proficiency to collect feedbacks and ratings that are all essential in driving customer satisfaction.
Acquire Live Chat Software Benefits
Live communication allows customers to multi-task, instantly connect with agents, save conversations, save money, gain a competitive edge, and more. In a nutshell, the possibilities are limitless. With that said, here is a detailed outline of what one can get when using Acquire Live Chat Software:
Engage Customers With Powerful Chatbots
It is common knowledge that personalization is the key to the success of a marketing campaign or the business for that matter. Powered by its personalized chatbot, the tried-and-true live chat application makes it possible for companies to indulge their customers with actionable answers to their queries as well as collect relevant client details and route conversations to the most appropriate agent or department. What is more is that businesses can make use of machine learning techniques to define customer inquiries, scale support efforts, and achieve optimal performance.
Roused by its multiskilled sales bot, the progressive business communication tool is also responsible for determining whether certain leads are qualified before sending them to the right sales representative. In addition, Acquire Live Chat Software is likewise armed with a potentiality to initiate value tracking to recognize how leads interact with sales teams, thereby, giving businesses a full picture of their lead funnels. Impressively, companies can further capitalize on its sales bots by training them to nourish customers with the most helpful responses while learning frequent customer inquiries in the process.
Moreover, Acquire Live Chat Software also has what it takes to provide businesses with an all-encompassing view of their bot conversations in the hopes of finding out which questions their bot is answering without a hitch and which one needs polishing. By means of this process, marketing specialists are able to measure the volume of conversations that have resulted in the customer receiving the right response. Consequentially, the multidimensional cloud-hosted solution also depends on its bots to provide customers with a 24/7 support, thereby, assuring that all questions are being handled proportionately.
Other than chatbots, businesses can further engage customers by leveraging its personalization tools to target customers at the most opportune, abbreviate drop-offs, embroider user experience and win conversions. Dynamized by its in-app messaging functionalities, the cloud-based live chat program presents the way for companies to send one-to-one messages to their top clients for a value-added customer service. Adjacently, marketing professionals and sales teams can further benefit from Acquire Live Chat Software by employing tailored emails to engage customers and leveraging insights to comprehend how efficient their targeted messages and campaigns are doing.
Manage Customer And Lead Profiles Effectively
Spurred by its industry-leading profile management attribute, the revolutionary live chat program works more than just a typical chat application as it monitors imperative customer data and synthesizes individualized profiles to make sure that businesses will not miss a single touchpoint. With profile management, businesses are not only able to mold behavior-based customer groups but also ease off the collaboration process with customers. Sequentially, Acquire Live Chat Software further assists companies in lead conversions by informing them in real-time once a particular lead or prospect returns to their website, therefore, allowing them to build lasting relationships.
In relation with profile management, Acquire Live Chat Software also lets businesses view every detailed interaction in a clean yet intuitive timeline to get a feel of the journey of their respective customers. Further, the omnipotent communication tool gets rid of errors and unusable information as it endows customers to supply significant information on forms to boost conversions and reduce cart abandonment. Additionally, businesses can likewise assess as to how many prospects are being converted from visitors into qualified leads to get a deeper comprehension into their top performing sales agents and bolster team productivity.
Co-browse With Clients
Customer collaboration is further strengthened in Acquire Live Chat Software as the multidimensional cloud-hosted platform accredits businesses to interact with their client’s web screen in real-time. Buttressed by its highly-touted co-browsing idiosyncrasy, the well-built live chat application makes it more uncomplicated for companies to uplift their customer support, drive sales, and uprear customer experience. Making co-browsing the mother lode of all features is its savviness to interact with client screens not just on the site but on other sites as well.
By simply putting a URL on the co-browse box in their dashboards, businesses are able to let customers co-browse with other sites and multi-task. Energized by its drawing tools and mask fields, Acquire Live Chat Software enables companies to direct their customers into the right path and control what customer information their agents can see and interact with. Furthermore, co-browsing also makes it paltrier for customers to navigate into the organization’s website as the software systematically switches pages for them.
Precise Reporting And Accurate Live Chat Analytics
On top of that, Acquire Live Chat Software is also gassed up with exact and accurate analytics that makes it more elementary for businesses to determine how their communication efforts are impacting their operations and customers. Perked by a live monitoring dashboard, the steady customer service platform presents companies with a real-time view of their performance against goals as well as estimate how happy their customers are. By means of its live chat analytics, company administrators and business managers are able to recognize how quick their sales teams respond to customer queries. Above all, Acquire Live Chat Software further evaluates the performance of agents through post-chat surveys, which allows customers to leave feedback after every conversation.
Acquire Live Chat Software Features
Acquire Live Chat Software is prettified with glamorous features that range from co-browsing, chatbots, team collaboration tools, chat operating hours, file sending security, screen sharing, and instant file sharing to statistics and analytics, reporting, IP login security, average chat time, average response time, banned visitor list, profile management, and live chat. In addition, the powerhouse live chat program also possesses burgeoning customization components that enable businesses to coin widgets that are in accordance with their brand and themes. Other than that, product users can also integrate the program with a multitude of third-party integrations to save costs and extend its functionalities.
Jazzed up by its Google Analytics integration, the outstanding live chat application accredits businesses to fluently gather chat-related information and improve customer relationship. Since Acquire Live Chat Software is a cloud-based program, businesses will no longer have to be anxious with information leakages and hacks as pertinent customer data are secured and can be accessed by authorized personnel within any platform at any given time. That along with its video chat feature, marketing professionals will be able to accelerate the onboarding process with the software by promptly solving customer issues as well as training their clients on how to use their products.
Through this procedure, companies will not only be capable of managing users and maintaining personalized customer experience but also boost up the chances of customer retention. Besides its video and live chat components, Acquire Live Chat Software also consents customers to directly make a phone call to the company without any trouble. Astonishingly, Acquire Live Chat Software also flaunts a speech-to-text capability, which has all the makings of converting speech into text formats.
By simply utilizing its speech recognition tool, marketing experts with hearing impairment can better serve their customers as the program displays spoken phrases into their respective screens. Likewise, Acquire Live Chat Software is ornamented with a live call recording peripheral which is not only gifted with a potentiality to record and obtain customer feedbacks but also allow company administrators to train their agents for an upgraded customer support. Completing the features of Acquire Live Chat Software are targeted messages, automatic lead routing, plugins and extensions, credit card masking, lightning-fast onboarding, website visitor tracking, canned responses, offline forms, and geo-targeting.
Acquire Live Chat Software is spruced up with a wide range of pricing bundles that include the basic, premium, and team packages. The cross-platform live chat program also offers a 14-day free trial in all paid options with requiring any credit card commitment. The basic plan, which is offered for free, is bedizened with 250 customer profiles, chat messenger, one campaign and trigger, Facebook and Slack integration, and offline forms to capture details.
Aside from that, the low tier option, which is most suitable for startup companies, is also draped with assign tags, notes, feedback, history, shortcuts, customer profiles, email and in-app messages, SMS, VOIP, offline messages, rush hours, tagging, satisfaction rating, language, administrator role, chat support, banned visitor list, and 256-bit SSL encryption. On the other hand, the premium plan is beautified with all basic plan attributes as well as co-browsing, screen sharing, chat transfer, agent invitations, chat routing, pre-chat form, chat operating hours, proactive messaging, timeline, campaigns, customer grouping, team collaboration tools, data export, chat statistics, and email templates.
Addedly, the premium package, which charges $25 per agent monthly, is further spiffed up with conversion tracking, widget customization, complete integrations, operator role, agent grouping, email support, training, setup assistance, average chat time, trusted domains, credit card masking, security assistance, IP login restriction, and file sending security.
Meanwhile, the team plan, which can be utilized by five agents, is neatened with all previous plan features, live performance monitoring, chatbots, intelligent response and suggestions, REST API integration, BOT analytics, automatic lead routing, iOS and Android SDK, video chat in SDK, and co-browsing SDK. Apart from that, the top tier option is also primped with agent reporting, ChatBots reporting, phone support, and secure data transfer all for $200 monthly. Additionally, the team package also lets businesses include additional agents for an economical price of $40 per agent monthly.
Acquire Live Chat Software, which is accessible in English, supports a wide array of devices including Windows, Android, iPad, iPhone, Android and over the web. In addition, the multi-channel business communication tool, which heeds free, monthly payment, and annual subscription pricing models are superlative for small and medium markets and large enterprises. Likewise, product users can choose to deploy the program into cloud-hosted environments for maximum flexibility and scalability.
Besides Google Analytics, companies can integrate the program with Slack, Facebook, Wix, Corecommerce, Sparkpay, Volusion, Opencart, Google Tag Manager, Zapier, Zendesk, Zoho Support, FreshDesk, Freshservice, Shopify, and popular content management systems such as Drupal, WordPress, Joomla, and Squarespace. By the same token, Acquire Live Chat Software can also be assimilated with well-known customer relationship management programs including Sugar CRM, Microsoft Dynamics, Zoho CRM, and Salesforce.
Acquire Live Chat Software is made up of ample support options that include email support, phone support, and live chat support. It also features an abundant resource page, which satiates businesses with blog articles on sales, Salesforce integration, automation, product updates, and customer support. Furthermore, the web-based communication program is likewise packed with case studies, white papers, and eBooks on customer service and Chatbots of today. Other helpful resources include video tutorials and documentation on account settings, billing packages and upgrade, SDK, Facebook, and iOS integrations, campaigns, and getting started guides.