Facebook has more than 2.2 billion active users a month, and is the world’s third most visited website. Despite this, there are regularly instances where users find themselves unable to log-in to the account.
If this should be the case, here is a list of the most common problems with log-in, and how you can solve them.
Incorrect log-in details
The most common cause of Facebook login problems is simply human error due to using the wrong input details.
To log into your Facebook Account you need to enter the Facebook home page and enter one of the following at the top of the screen:
- Email: You can log in with any email that’s listed on your Facebook account.
- Username: You can also log in with your username.
- Phone number: If you have a mobile phone number confirmed on your account you can enter it here (skip the zeros before the country code and any symbols).
Then you enter your password and click log in.
The most common reason for failure to login is simply inadvertently typing in incorrect numbers or letters. To check if this is the case, try and type the information again and see if this solves the problem. Make sure that that “Caps Lock” is off, and, if you have used a combination of upper and lower case letters in your name and password, that you type these correctly.
Another common cause of problems is using an incorrect email, phone number or password. Normally the email and phone number you will have provided when you set-up your account are the main ones you use. However, if you have multiple email addresses and more than one phone number, try one of the other ones to see if this is what you used to create your account.
In terms of passwords, whilst it is recommended that you avoid too obvious a password when you create your Facebook account e.g. 12345678, or abcdefgh, it needs to be sufficiently memorable that you remember it.
(If you are the type of person who is forgetful, consider making a note of your Facebook login details and storing them in a secure place).
In the event that you cannot still get into your account, click on the words “Forgot account?” and you may be able to recover your details by following the instruction. Remember, in terms of recovering your account, to check your inbox and spam folders regularly to see if Facebook have sent you an email detailing next steps.
It should be noted that Facebook generally does not allow generic emails, such as @xyz.com used by multiple staff members in a company. They consider these emails as spam, and their use may result in the suspension of your account, and you will not be able to log-in at all.
Facebook Login Page Not Refreshing or Loading Properly
Sometimes the Facebook login page does not load properly due to problems with the cookies on your browser cookies. A cookie is a small piece of data sent from a website and stored on a user’s computer by their web browser, when a user is browsing.
Occasionally cookies may misbehave and are not activated properly on your browser. To resolve this problem, clear all your browser caches and all the cookies, and see if the Facebook page responds then. If you still have problems, contact the Facebook help center for further assistance.
Local Internet Connection
Your internet service provider can sometimes be the source of Facebook login page opening issues. To check if this is the issue, type the command ‘traceart <yoursite name>’, and verify if there is a ping request time out there. If so, contact your ISP (Internet Service Provider) and seek further clarification.
To restrict children from accessing Facebook, parents sometimes use the parental control feature, with the help of the Windows Administrator Account. However, this can sometimes cause issues for approved users when it comes to logging-in to a particular device, and may need to be disabled,
Hackers use phishing as means of stealing account users’ login details, including user names and passwords. A phishing page looks very similar to the original, and, at first glance, it can be difficult to tell the two apart. Trying to log-in via a phishing page will not only prevent you gaining access to Facebook, but also could see your precious details stolen.
To safeguard against phishing attacks:
- Always open Facebook by entering the complete URL in your browser;
- Do not use the Facebook login link provided by any site you do not trust;
- Check the URL of the login page. The phishing pages URL might be different from the original one;
- Do not share your Facebook login credentials with anybody else; and
- Do not reveal your Facebook account username or details on any online forum or social media site.