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Thanks to software like HotSchedules! Operations and labor management in the hospitality industry has never been more natural. The technology behind this software ensures that restaurants work smarter in their daily activities.
The group behind HotSchedules have been providing this solution to their customers for over 20 years. This software has over 2 million users in 16,000 locations across 56 countries.
Choosing the right software can sometimes be a drag as there are multiple factors you have to consider. In this article, we will do an in-depth review of this software to uncover its features, benefits as well as weaknesses.
In the end, you’ll know enough to decide whether you’ll use the software for your business. Let’s start with the obvious question.
HotSchedules is a cloud-based management software designed for restaurants and retail businesses in the hospitality industry. This software delivers tools for scheduling, talent, inventory, and workforce management.
With this software solution, hospitality business owners can recruit labor, develop training courses, manage daily restaurant operations, and track business productivity.
HotSchedules allows businesses to create different types of learning content such as audio presentations, documents, videos, and more for employees. Managers can plan shifts as well as monitor employee attendance with HotSchedule’s scheduling feature.
This software features a logbook which records daily notes, employee time log, restaurant checklists, and shift summary. HotSchedules also features several systems such as inventory, social recruiting, labor management, e-learning, and the software’s API applications.
You can access this software from your Android, Blackberry, iPad, and iPhones via its native mobile application which you can download on the respective app stores.
This software may seem to be very impressive, but before you make any decision, there are other parts of this review you must read. These sections are essential to give you a full picture of what the software represents. Let’s look at the features that come with HotSchedule.
This feature connects in-store managers to all their data, objectives, and processes in a single application. The Clarifi foundation combines internal & external data, business rules, reporting, and workflows to improve productivity.
You can use this platforms actionable insights to drive better decision making. The workflow application helps you onboard and increase the performance of managers at a higher level.
The smart workflows enable managers to improve the accuracy and consistency of their daily duties
HotSchedules’s Clarifi foundation also features a reporting engine which aggregates your data and puts it to work across the operation for all teams. This feature gives managers visibility into processes and performance metrics.
You can access reports to show you key metrics and exception data for a quick resolution. This functionality also gives you access to standard reports for labor, inventory and foundation modules.
The reporting engine allows you to use daily performance metrics to create custom reporting dashboards. You can track sales, voids, labor and more with this feature.
The communication tools located in one centralized hope help to improve overall communication between managers and their teams. You can send polls and surveys to business managers to get feedback on operations.
This feature also allows you to store and share documents, lists, store calendars and more. You can send broadcast messages to your team members in the case of a meeting or check-in.
You can integrate labor, guest, sales, and historical data through integrations with different POS systems. With the POS generated data, you will have strict employee schedules.
This smart and scalable forecasting engine helps improve forecasting precision by learning from your business flow. You can use this engine across labor and inventory modules to get future projections.
This engine also allows you to aggregate data from connected applications to forecast based on seasonality, weather, events, and others. You can effectively predict business volume and optimize product, labor and operation levels to deliver an exceptional guest experience as well as control costs.
This platform delivers KPI dashboards, operational insights and custom reports to help with operations. You can view all your data in one system with the Open API and standard POS integrations this software offers.
You can quickly adapt this platform to your business dynamics, gain a competitive edge and meet performance objective with timely insights and continuous learning on the job.
There is no custom or IT development needed to build the metrics you want to see.
You can manage your operations hierarchies with this central backend platform. A centralized sign-up and implementation procedures help simplify employee management.
This platform allows you to give your team members a single sign-on to access essential operational tools. You also can configure business rules and brand standards at a high level.
This platform helps managers simplify employee scheduling and promote operational excellence. The scheduling template helps you write schedules 75% faster.
This schedule management platform enforces clock-ins, reduces time theft, monitors actual vs. scheduled hours, and reduces unplanned overtime, scheduling errors, shortages, and overages.
With this platform, you can also get overtime, weather, and event-based alerts. The drag and drop interface helps to simplify scheduling. You can effectively approve or deny shift transactions with this platform.
This solution streamlines the payroll procedure for employees, HR, managers, and administrators. With this platform, you can effectively track employee time and simplify payroll administration.
This solution allows you to aggregate time card, tip and break entries, as well as process payroll faster. With HotSchedules, you can have your employees time card and payroll history.
You can also export the aggregated time card information of your employees to third-party payroll vendors.
This platform will help you cut costs, measure performances, and manage your business effectively. HotSchedules tracks data for labor spend optimization with Point of Sale system integration.
Users have the flexibility to manage compliance rules according to their location. The Above Store Console (ASC) of this software helps you maintain compliance across all your business locations.
This platform provides the right tools to engage your employees. You can make use of messages and announcements to recognize the excellent work of employees.
The social feature of the application enables employees to be social with each other. This platform allows you to share training materials regularly.
You can also receive feedback from employees to improve engagement with your workforce.
This solution is a modern food and beverage inventory platform which helps managers and team members seamlessly work through their shifts with workflows and insights.
This inventory platform simplifies the inventory management process for managers as it flags variances to prevent count mistakes. This platform features a configurable workflow, financial review, and notifications to help improve accountability and accuracy.
HotSchedules is also fully integrated with the most-common scheduling and labor solution in the industry.
You can monitor inter-unit transfers effectively with this tool. This feature also allows you to track delivery details such as employee details, time and date of product shipment, and others.
You can also add comments for rejected transfers and report on unreconciled transfers. You can also track the cost of recipes and ingredient fluctuations to reveal opportunities to increase profit.
This platform allows you to manage depletion by destination, increase capacity, reduce food waste, minimize over-production and centralize process to improve food safety.
The copy and paste production schedule templates of this software help you save time. You can control daily frequency, measurement units, and minimum production quantity.
With this platform, you can coordinate recipe ingredients, alert managers of stockouts, and manage shelf life & delivery time of food items.
This platform allows you to track the cash movement to drive accountability and uncover vulnerabilities in your business. The cash management templates enable users to configure every area of the restaurant where cash passed.
With this platform, you can set currencies, create easy paid in/out accounts, assign template requirements to each store’s fund unit, and structure hierarchy for all cash handling. You can also designate va=riable or static balances for cash drawers.
Other Functions of the Cash Platform
This platform is a learning solution that is easily accessible and mobile friendly. HotSchedule possesses an impressive library of resources for employee training.
You can build your own branded training academy with business-specific curricula for your employees. The talent development platform is an interactive and social platform meant to boost team engagement.
Other Functions of the Talent Development Platform
WIth this logbook, you can stay on top of every aspect of your business from communication access to task assignation. This centralized communication logbook helps restaurants create, record and track tasks, maintenance, To-Dos and more.
This tool ensures compliance across all of your locations with safety directives, cash handling, employee management, and food handling. This platform is also mobile friendly so you can document important pages and tasks securely in the cloud.
With this application, you can customize for location needs, address company focus and ensure compliance at every level. You can easily transition between shifts by improving shift to shift communication with this Red book application.
Restaurants and retail businesses in the hospitality industry are attracted to the HotSchedule software because of its benefits. Highlighted below are the major attraction points of this management software.
This software which has a fully integrated and flexible inventory platform for ordering, invoicing and tacking will help reduce inventory costs, data entry time and discrepancies.
HotSchedules also drives consistency as its reporting and metrics tool alerts managers when inventory is low to avoid issues. Reconciliation of invoices with vendors is in one central workflow as a result of this software’s technology.
Even the best software has setbacks, and HotSchedule is not exempt. Let’s take a look at the limitations of this software.
HotSchedule is on tier and quote basis. Currently, this software has two price models with distinct features
Here are the technical details attached to this hotel management software.
This software supports multiple operating systems and devices such as
HotSchedule seamlessly integrates with several third-party Point of Sale (POS) and independent software vendors such as Future POS, Digital Dining, Oracle Hospitality, POSitouch, Restaurant manager, Revention, Silverwarepos, Aloha, iPOS, Microsoft RMS, and others.
HotSchedules offers topnotch support to their customers. Their self-service platform features documentation, training, webinars, and others to help users fully understand the software.
You can reach a support agent through email, telephone or Live representative. Their support agents are available during business hours and will hastily solve any issues that you have.
HotSchedule is a fantastic hotel management software with its distinct features and tools which help to improve the daily operations of businesses in the hospitality industry. This software is still a robust software although it has weaknesses.
So is HotSchedule the best in the market? We don’t know, you tell us.
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