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05 Oct

Full HotSchedules Hotel Management Software Review – All You Need to Know About HotSchedules

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Thanks to software like HotSchedules! Operations and labor management in the hospitality industry has never been more natural. The technology behind this software ensures that restaurants work smarter in their daily activities.

The group behind HotSchedules have been providing this solution to their customers for over 20 years. This software has over 2 million users in 16,000 locations across 56 countries.

Choosing the right software can sometimes be a drag as there are multiple factors you have to consider. In this article, we will do an in-depth review of this software to uncover its features, benefits as well as weaknesses.

In the end, you’ll know enough to decide whether you’ll use the software for your business. Let’s start with the obvious question.

What is the HotSchedules Software?

 

HotSchedules is a cloud-based management software designed for restaurants and retail businesses in the hospitality industry. This software delivers tools for scheduling, talent, inventory, and workforce management.

With this software solution, hospitality business owners can recruit labor, develop training courses, manage daily restaurant operations, and track business productivity.

HotSchedules allows businesses to create different types of learning content such as audio presentations, documents, videos, and more for employees. Managers can plan shifts as well as monitor employee attendance with HotSchedule’s scheduling feature.

This software features a logbook which records daily notes, employee time log, restaurant checklists, and shift summary. HotSchedules also features several systems such as inventory, social recruiting, labor management, e-learning, and the software’s API applications.

You can access this software from your Android, Blackberry, iPad, and iPhones via its native mobile application which you can download on the respective app stores.

This software may seem to be very impressive, but before you make any decision, there are other parts of this review you must read. These sections are essential to give you a full picture of what the software represents. Let’s look at the features that come with HotSchedule.

Features of HotSchedule

Intelligent Workflow

This feature connects in-store managers to all their data, objectives, and processes in a single application. The Clarifi foundation combines internal & external data, business rules, reporting, and workflows to improve productivity.

You can use this platforms actionable insights to drive better decision making. The workflow application helps you onboard and increase the performance of managers at a higher level.

The smart workflows enable managers to improve the accuracy and consistency of their daily duties

Reports

HotSchedules’s Clarifi foundation also features a reporting engine which aggregates your data and puts it to work across the operation for all teams. This feature gives managers visibility into processes and performance metrics.

You can access reports to show you key metrics and exception data for a quick resolution. This functionality also gives you access to standard reports for labor, inventory and foundation modules.

The reporting engine allows you to use daily performance metrics to create custom reporting dashboards. You can track sales, voids, labor and more with this feature.

Shift Communication Tools

The communication tools located in one centralized hope help to improve overall communication between managers and their teams. You can send polls and surveys to business managers to get feedback on operations.

This feature also allows you to store and share documents, lists, store calendars and more. You can send broadcast messages to your team members in the case of a meeting or check-in.

You can integrate labor, guest, sales, and historical data through integrations with different POS systems. With the POS generated data, you will have strict employee schedules.

Forecasting Engine

This smart and scalable forecasting engine helps improve forecasting precision by learning from your business flow. You can use this engine across labor and inventory modules to get future projections.

This engine also allows you to aggregate data from connected applications to forecast based on seasonality, weather, events, and others. You can effectively predict business volume and optimize product, labor and operation levels to deliver an exceptional guest experience as well as control costs.

Connect Platform

This platform delivers KPI dashboards, operational insights and custom reports to help with operations. You can view all your data in one system with the Open API and standard POS integrations this software offers.

You can quickly adapt this platform to your business dynamics, gain a competitive edge and meet performance objective with timely insights and continuous learning on the job.

There is no custom or IT development needed to build the metrics you want to see.

Back-end Platform

You can manage your operations hierarchies with this central backend platform. A centralized sign-up and implementation procedures help simplify employee management.

This platform allows you to give your team members a single sign-on to access essential operational tools. You also can configure business rules and brand standards at a high level.

Schedule Management Platform

This platform helps managers simplify employee scheduling and promote operational excellence. The scheduling template helps you write schedules 75% faster.

This schedule management platform enforces clock-ins, reduces time theft, monitors actual vs. scheduled hours, and reduces unplanned overtime, scheduling errors, shortages, and overages.

With this platform, you can also get overtime, weather, and event-based alerts. The drag and drop interface helps to simplify scheduling. You can effectively approve or deny shift transactions with this platform.

Labor Time & Attendance Solution

This solution streamlines the payroll procedure for employees, HR, managers, and administrators. With this platform, you can effectively track employee time and simplify payroll administration.

This solution allows you to aggregate time card, tip and break entries, as well as process payroll faster. With HotSchedules, you can have your employees time card and payroll history.

You can also export the aggregated time card information of your employees to third-party payroll vendors.

Labor Optimization Platform

This platform will help you cut costs, measure performances, and manage your business effectively. HotSchedules tracks data for labor spend optimization with Point of Sale system integration.

Users have the flexibility to manage compliance rules according to their location. The Above Store Console (ASC) of this software helps you maintain compliance across all your business locations.

Employee Engagement Tools

This platform provides the right tools to engage your employees. You can make use of messages and announcements to recognize the excellent work of employees.

The social feature of the application enables employees to be social with each other. This platform allows you to share training materials regularly.

You can also receive feedback from employees to improve engagement with your workforce.

Inventory Platform

This solution is a modern food and beverage inventory platform which helps managers and team members seamlessly work through their shifts with workflows and insights.

This inventory platform simplifies the inventory management process for managers as it flags variances to prevent count mistakes. This platform features a configurable workflow, financial review, and notifications to help improve accountability and accuracy.

HotSchedules is also fully integrated with the most-common scheduling and labor solution in the industry.

Tracker

You can monitor inter-unit transfers effectively with this tool. This feature also allows you to track delivery details such as employee details, time and date of product shipment, and others.

You can also add comments for rejected transfers and report on unreconciled transfers. You can also track the cost of recipes and ingredient fluctuations to reveal opportunities to increase profit.

Production Platform

This platform allows you to manage depletion by destination, increase capacity, reduce food waste, minimize over-production and centralize process to improve food safety.

The copy and paste production schedule templates of this software help you save time. You can control daily frequency, measurement units, and minimum production quantity.

With this platform, you can coordinate recipe ingredients, alert managers of stockouts, and manage shelf life & delivery time of food items.

Financials & Cash Platform

This platform allows you to track the cash movement to drive accountability and uncover vulnerabilities in your business. The cash management templates enable users to configure every area of the restaurant where cash passed.

With this platform, you can set currencies, create easy paid in/out accounts, assign template requirements to each store’s fund unit, and structure hierarchy for all cash handling. You can also designate va=riable or static balances for cash drawers.

Other Functions of the Cash Platform

  • The Paid In/Out functionality provides global visibility into cash movement in and out of cash drawers of the store
  • The safe count structures how you will account for cash daily
  • This platform provides details for each employee in the cash handling station for accountability
  • Daily cash activities as well as a final cash balance

Talent Development Platform

This platform is a learning solution that is easily accessible and mobile friendly. HotSchedule possesses an impressive library of resources for employee training.

You can build your own branded training academy with business-specific curricula for your employees. The talent development platform is an interactive and social platform meant to boost team engagement.

Other Functions of the Talent Development Platform

  • This platform possesses a smart algorithm which ranks employees based on skills and jobs
  • You can create personal learning paths for your employees to follow
  • This platform’s partnership with 360Training allows you to offer team members unlimited access to a library of training courses
  • You can access all employee information on the dashboard

Logbook

WIth this logbook, you can stay on top of every aspect of your business from communication access to task assignation. This centralized communication logbook helps restaurants create, record and track tasks, maintenance, To-Dos and more.

Manager’s Red Book

This tool ensures compliance across all of your locations with safety directives, cash handling, employee management, and food handling. This platform is also mobile friendly so you can document important pages and tasks securely in the cloud.

With this application, you can customize for location needs, address company focus and ensure compliance at every level. You can easily transition between shifts by improving shift to shift communication with this Red book application.

Benefits of the HotSchedule Software

Restaurants and retail businesses in the hospitality industry are attracted to the HotSchedule software because of its benefits. Highlighted below are the major attraction points of this management software.

Lowers Inventory Costs

This software which has a fully integrated and flexible inventory platform for ordering, invoicing and tacking will help reduce inventory costs, data entry time and discrepancies.

Improves Consistency

HotSchedules also drives consistency as its reporting and metrics tool alerts managers when inventory is low to avoid issues. Reconciliation of invoices with vendors is in one central workflow as a result of this software’s technology.

Cons of the HotSchedule Hotel Management Software

Even the best software has setbacks, and HotSchedule is not exempt. Let’s take a look at the limitations of this software.

  • Time-Consuming
  • Expensive
  • Poor UI/UX
  • Regular System Glitching
  • Complex Operation

Pricing and Price Models

HotSchedule is on tier and quote basis. Currently, this software has two price models with distinct features

HotSchedule Essentials ($2/per employee/month)

  • Full-featured mobile app
  • Online/Email support
  • Overtime Management and Alert
  • Work Calendars
  • Shift Swapping

HotSchedules Plus ($4/per employee/month)

  • All Essentials features
  • Mobile WebClock
  • Payroll Aggregation
  • Advanced Payroll Reporting
  • Multiple Payroll Exporting
  • Multi-store Administration
  • Mobile compliance alert

Integrated Solution (Quote-based)

  • Best for larger teams
  • All Plus Features
  • POS integration
  • Robust reporting
  • Sales and labor budget and forecasting tools
  • Live Implementation and Training Support
  • 24/7 Multilingual Customer Care

Technical Details

Here are the technical details attached to this hotel management software.

Platforms Supported

This software supports multiple operating systems and devices such as

  • Android
  • Mac OS
  • Windows 8
  • Web browser (OS agnostic)
  • Windows 10
  • iOS

Business Types

  • Small Businesses
  • Medium Businesses
  • Large Enterprise

Language Supported

  • English

Integrations

HotSchedule seamlessly integrates with several third-party Point of Sale (POS) and independent software vendors such as Future POS, Digital Dining, Oracle Hospitality, POSitouch, Restaurant manager, Revention, Silverwarepos, Aloha, iPOS, Microsoft RMS, and others.

Deployment

  • Cloud-based
  • Mobile- Android Native
  • SaaS
  • Web
  • Mobile – iOS Native
  • Installed-Windows

Contact Support

HotSchedules offers topnotch support to their customers. Their self-service platform features documentation, training, webinars, and others to help users fully understand the software.

You can reach a support agent through email, telephone or Live representative. Their support agents are available during business hours and will hastily solve any issues that you have.

Wrapping Up

HotSchedule is a fantastic hotel management software with its distinct features and tools which help to improve the daily operations of businesses in the hospitality industry. This software is still a robust software although it has weaknesses.

So is HotSchedule the best in the market? We don’t know, you tell us.

Joined on 01, Jan 1970  

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