An introduction to Medical Practice Management Software
Medical Practice Management Software describes healthcare solutions that can be used by clinics and hospitals to manage their daily operations. With these platforms, users can generate reports, perform billing tasks, manage charge capture, and maintain details of insurance payers, schedule appointments, capture patient demographics and more.
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The 10 most popular Medical Practice Management Software solutions
1. TherapyNotes is a web-based mental/behavioural health software system that includes an electronic health record (RHR), a client/patient portal, patient scheduling and billing. The solution is suitable for practice of all sizes, including those with multiple locations or providers who need access outside the office.
TherapyNotes provides access to several types of speciality note templates for various types of medical practices such as psychotherapy, psychiatry and behavioural health. Using the solution, medical professionals can create and customise treatment plans, progress notes, psychological evaluations and termination notes, and more.
The program also includes a billing module, which gives providers the ability to create statements and billing reports. The credit card processing module lets users enter/swipe cards directly into the system and save card information for future transactions. Users can create recurring appointments, set staff work schedules and send appointment reminders to patients directly from the system.
2. AthenaHealth provides cloud-based services for electronic health records (EHR), revenue cycle management and medical billing, patient engagement, care coordination and population health management, as well as Epocrates and other point-of-care mobile apps.
The EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more.
Patients can use a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message, and patients can even be alerted when test results are waiting in the patient portal.
3. Practice Fusion is a web-based EHR (Electronic Health Record) system that includes a suite of integrated features like charting, e-prescribing, patient scheduling, lab and imaging integration, and more.
As the software is web-based, users can access the system on their iPad EMR (Electronic Medical Record) interface which has been developed to be touchscreen optimised, allowing users full access to appointments, records and charting during the patient encounter.
Practice Fusion provides templates that can be customised to match the workflow of a practice, and it is designed to support a variety of specialities, such as cardiology, dermatology, physical therapy, mental health, internal medicine, and more.
4. Cerner EMR is a hybrid EMR solution that caters to clinicians in hospitals and ambulatory facilities, and helps them to create multi-entity electronic medical records. The solution also provides capabilities for on premise deployment. It provides various built-in templates that cover various specialities, thereby serving a wide range of medical providers.
The platform coordinates care between multiple locations and practitioners, helping users manage duplicated records while still giving staff flexible documentation options, which are reflected in the solution’s database of templates and customisable procedure workflows.
5. DrChrono is a patient care platform that offers customisation at the point of care and on the go. In addition to EHR, the solution also includes scheduling, billing and patient reminders. It is available on iPad, iPhone and Apple Watch.
Healthcare providers can utilise only the applications, technology and back-office functions they need. The platform automates patient check-ins, documentation, e-Prescribing, medical billing and more.
The patient personal health record app (PHR) and patient check-in apps guide patients through registration; at their next visit they simply confirm their information with a tap
M*Modal lets providers tap, speak and document patient visits on the software’s built-in forms, all of which can be customised.
FreeDraw is an available app that lets providers and office staff notate diagrams, X-rays or other files; they can also use the iPad’s built-in cameras to take pictures and embed them in the patient’s record.
Prescriptions can be send electronically via iPhone, iPad and the Internet, and the software offers e-fax capabilities.
6. Centricity EMR is an integrated system for clinical and financial management in medical organisations. The system offers a comprehensive suite of functionality for practice administration and electronic medical records. Centricity EMR has a well-developed set of integrations through the healthcare community. The program also integrates with a wide range of medical devices, medical imaging systems and other healthcare products.
Centricity solutions offer powerful interoperability. The system offers Clinical Messenger to support communication with patients and other practices involved in a patient’s care. An interface engine supports the integration of the program with third party systems to share lab reports, billing data, clinical notes and related data.
7. PointClickCare offers cloud-based modules in the senior care space, including care delivery management, financial management, marketing, business intelligence, and quality and compliance. The solution helps users to achieve regulatory compliance, improve reimbursement accuracy, avoid missing documentation and reduce duplicate data entry.
PointClickCare helps teams to manage workflows, remotely track patient compliance, check progress for the practitioner and improve the quality of patient care. It also offers Point of Care on touch-screen devices, medication and nutritional management.
The solution enables administrators to subscribe to clinical, billing and administrative modules. The program helps users assess marketing efforts through PointClickCare’s referral management solution. Users can track calls and activities, and create an electronic record to evaluate success in raising occupancy rates. It also includes CRM functionality, pre-admission eligibility checks, and insurance coverage monitoring.
8. Allscripts EHR is a solution for small to mid-size physician practices. It works in accountable care organisations (ACO), patient-centred medical homes and federally-qualified health centers.
Professional EHR tracks the history of what care providers have given in previous treatments and can repeat when applicable. Users will receive patient care suggestions based on patient specifics like age and symptoms. Caregivers can then filter their lists for diagnosis and plans based on their individual preference.
The solution can sort views on the face sheet based on user preference. These views include a duplicate diagnosis view that groups identical diagnosis codes in one view, a problem category view that groups diagnosis codes in “like” categories, and a speciality-specific problem view that groups diagnosis codes into categories relating to specialities identified in caregiver options.
9. AdvancedMD is an integrated medical software suite for independent practices. Features include practice management, electronic health records, patient engagement, telemedicine, rooming, reputation management, financial analytics and business intelligence reporting that all work together to automate practice workflow.
Mobile users can work on the iPhone and iPad. The cloud platform enables access anywhere, and the highest level of data security available. AdvancedMD is browser agnostic for Windows and Mac operating systems, and runs on any device.
Integrated workflow automates the patient journey, starting with self-scheduling onsite, or telemedicine appointments. Appointment reminders can be sent to patients via text or email. Insurance eligibility verification for next-day patients runs automatically, and alerts staff of potential issues. Consent forms are sent through a patient portal and collected into the patient chart.
Rooming helps manage patient flow. Charting and prescriptions can be done from anywhere. Charge capture occurs during the charting process without billing staff needing to copy or paste.
10. Solutionreach is a cloud-based medical practice management system designed for offices of all sizes and specialities. The product provides doctors with scheduling, reminder and messaging modules to improve patient engagement and communication.
Features include appointment, preventative and follow-up reminders, newsletters, online reputation management, patient satisfaction surveys and reviews.
Reminders can be sent via patients’ preferred methods of communication, such as text, email or phone. All reminder options can be customised with branding, including logos and colour schemes.
Surveys can be designed using customisable templates and questions, and they can be distributed automatically at the end of each patient visit or on-demand when immediate feedback is needed.
With the mobile application, patients can send messages and images to health care providers, request appointments and make payments. Practices can customise their mobile page by adding backgrounds, office photos, and links to social media.
Choosing the best Medical Practice Management Software
Although there are a multitude of programs available on the market, it is important to realise that one size does not fit all, and that various considerations need to be factored in when it comes to determining the best solution for your practice. For example, the size of the practice needs to be taken into account – some products are aimed at small clinics and practices, others at multi-location healthcare units.
Then there is the determination as to whether the desired solution should just provide appointment and billing functionality, or should include more diagnostic functionality.
Location is also important. Many of the best known products have been designed either specifically for the US market, or with the operating conditions of the US healthcare market in mind. Prospective purchasers, if they are located outside the US, need to make sure that the proposed solution can work in their local market, and that they are not paying for redundant functionality.
Types of Medical Practice Management Software
Medical Practice Management Software is available in three types.
Client Server – the medical practice hires a server that has pre-installed management software. Staff members can access the software through a computer network;
Desktop Systems – suited to smaller practices as only a single user can work on it through a single computer; and
Web-based Solutions – ideal for practices that operate from multiple locations. Users can access data from anywhere, anytime using a mobile device.
Medical Practice Management Software helps to improve the efficiency and productivity of clinics and hospitals, and boost payments from health insurance companies, and other providers.